Logz.io
SaaS
CustomerSuccessEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Engineer at Logz.io. Skills: Technical strategist, Customer Success, Observability, Agentic AI. Act as primary technical partner. Orchestrate onboarding and enablement”
What You'll Achieve.
Maximize ROI; Deepen platform adoption; Cement long-term brand loyalty; Eliminate up to 90% of operational toil; Slash MTTR from hours to seconds; Radically optimize cloud costs; Set customers up for long-term operational success; Deliver absolute value
Industry & Context.
Advanced troubleshooting; Diagnosing potential bottlenecks or drop-offs; Executing swift strategies to course-correct; Analyze Usage Behavior; Instantly flag underutilization; Detect hidden friction points; Catch technical roadblocks; Deliver Strategic Recommendations; Analyze a customer's unique usage history; Deliver hyper-personalized product, feature, and architectural optimization recommendations
Flexibility for residents living anywhere in Poland, B2B contractor agreement, Valid Blue Card (or appropriate legal right to work/reside in Poland), Fully compliant with all local tax registration and mandatory reporting regulations
What They're Looking For.
Must Have
3+ years of experience in a highly technical, customer-facing role, Deep industry knowledge in at least one of the following spaces: SaaS infrastructure, cloud solutions (AWS, Azure, GCP), observability technologies (logs, metrics, traces), or advanced data architecture, Exceptional ability to lead advanced technical workshops, coach engineering teams, navigate high-stakes discussions, and defuse technical conflicts, Translate complex architectural concepts into clear, actionable, and executive-friendly insights, Outstanding written and verbal professional communication skills in English, A positive, self-starting attitude with an entrepreneurial drive, BASc degree in computer science, software engineering, or equivalent practical hands-on experience
What You'll Do.
Act as primary technical partner
Orchestrate onboarding and enablement
Conduct customized workshops
Perform advanced troubleshooting
Develop customer strategies
Deepen platform adoption
Build technical alliances
Guide architectural implementations
Execute Proof of Concepts (POCs)
Spot expansion opportunities
Upsell and cross-sell suites
Ensure flawless onboarding
Execute strategies to course-correct
Create technical resources
Build automated onboarding workflows
Maintain communication loop
Analyze usage behavior
Flag underutilization
Deliver recommendations
How You'll Work.
Team & Collaboration
Act as the trusted advisor for top-tier enterprise logos; Lead the strategic adoption of technologies; Align technologies with customer goals; Act as the primary technical partner for top logos; Build deep, lasting relationships with key technical stakeholders; Funnel critical product feedback to engineering and product teams; Collaborate with product team
Communication Scope
Exceptional ability to lead advanced technical workshops; Coach engineering teams; Navigate high-stakes discussions; Defuse technical conflicts; Translate complex architectural concepts into clear, actionable, and executive-friendly insights; Outstanding written and verbal professional communication skills in English; Maintain a proactive communication loop with key clients; Gather deep insights into the user experience; Deliver hyper-personalized product, feature, and architectural optimization recommendations
Full Job Description
## Description At Logz.io, we are building the future of how engineering teams manage cloud complexity. Our Open 360 platform delivers unified, full-stack observability and security as a fully managed SaaS built on best-of-breed open source. With the launch of OrionIQ, we are moving the industry from passive monitoring to autonomous resolution. OrionIQ is our groundbreaking agentic observability platform that deploys specialized AI agents to automatically investigate alerts, execute complex workflows, and deliver instant root-cause analysis. By fusing logs, metrics, and traces with proactive AI automation, we eliminate up to 90% of operational toil, slash MTTR from hours to seconds, and radically optimize cloud costs for the world's leading enterprise brands As a Customer Success Engineer, you will be a pivotal technical strategist within our elite sales organization. This is a high-visibility, technical relationship management role where you will act as the trusted advisor for our top-tier enterprise logos. You won’t just manage accounts; you will lead the strategic adoption of our next-generation observability and cutting-edge agentic AI technologies, aligning them directly with our customers' most complex engineering and business goals. Role Structure & Employment Details Location & Work Style: Full-time position Monday–Friday 100% Remote Flexibility for residents living anywhere in Poland. Employment Type: This position is offered exclusively as a B2B contractor agreement. Compliance Requirements: Candidates must have a valid Blue Card (or appropriate legal right to work/reside in Poland) and be fully compliant with all local tax registration and mandatory reporting regulations. ## In this role, you will Drive Technical Excellence: Act as the primary technical partner for our top logos, seamlessly orchestrating everything from initial onboarding and technical enablement to customized workshops and advanced troubleshooting. Architect Value & Loyalty: Develop, ex
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