Fortanix
Cybersecurity
CustomerSuccessEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Engineer at Fortanix. Skills: Customer Success, Data Security, Cryptography, Platform Implementation. Participate technical design workshops. Lead technical design workshops”
What You'll Achieve.
Customer product usage; Customer adoption; Customer renewal; Customer expansion; Customer success; Customer referenceable
Industry & Context.
Problem solving; Troubleshooting; Root cause analysis; Bug triage
Flexible working time zones
What They're Looking For.
Must Have
5+ years Professional Services experience, BE/MCA or equivalent in CSE/IT, Hands-on experience with Linux, Hands-on experience with Kubernetes, Hands-on experience with Docker, Hands-on experience with Python, Hands-on experience with other scripting languages, Hands-on experience with legacy HSMs, Hands-on experience with cloud KMS solutions, Hands-on experience with AWS CloudHSM, Hands-on experience with AWS KMS, Hands-on experience with Google Cloud KMS, Hands-on experience with Azure Key Vault, Hands-on experience with IBM Key Protect, Hands-on experience with key management technologies, Sound understanding of crypto interfaces, Working experience of crypto interfaces, Experience with PKCS#11, Experience with CAPI, Experience with KMIP, Experience with CNG, Experience with JCE, Experience with database encryption, Experience with tokenization, Experience with certificate management, Experience with key and certificate management operations, Ability to work in fast paced environment, Ability to work in rapid growth environment, Collaboration skills, Written skills, Communication skills
Nice to Have
Experience with HSM from another company is a plus
What You'll Do.
Participate technical design workshops
Lead technical design workshops
Drive product adoption
Ensure customers are successful
Ensure customers are renewing
Ensure customers are referenceable
Troubleshoot production issues
Resolve production issues
Stay current with tools
Track support tickets
Create support tickets
Identify automation opportunities
Influence product management
Influence product features
How You'll Work.
Team & Collaboration
Interacting with customers; Working with engineering teams; Voice of the customer
Communication Scope
Articulate results; Articulate ideas; Written communication; Verbal communication
Process & Methodology
Project management
Full Job Description
In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions. As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to keep your information safe. Our unified data security platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a Zero Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is. Our commitment to solving the world’s toughest data security challenges has earned Fortanix multiple Cybersecurity Excellence and Innovation Awards, as well as recognition from industry giants such as NVIDIA, Microsoft, Intel, ServiceNow, and Snowflake. Our team includes industry leaders and cryptography experts, creating a culture of trust, innovation and collaboration where every voice is valued. Recognized as a Great Place to Work, we're looking for passionate individuals to help us shape the future of data security and work towards a safer digital future. At Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking Customer Success Engineers who will help deploy, implement, upgrade and optimize the Fortanix platform. You will be a key technical advisor responsible for expanding the depth and breadth of Fortanix solutions with your customers to ensure long term success. This position requires a mixture of excellent project management, problem solving, troubleshooting
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