Fortanix

Cybersecurity

CustomerSuccessEngineer

₹22–35L ~AI est. Bengaluru, Karnataka, India FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Customer Success Engineer at Fortanix. Skills: Customer Success, Data Security, Cryptography, Platform Implementation. Participate technical design workshops. Lead technical design workshops”

What You'll Achieve.

Customer product usage; Customer adoption; Customer renewal; Customer expansion; Customer success; Customer referenceable

Industry & Context.

Cybersecurity
Problems you'll solve

Problem solving; Troubleshooting; Root cause analysis; Bug triage

Eligibility Requirements

Flexible working time zones

What They're Looking For.

Must Have

5+ years Professional Services experience, BE/MCA or equivalent in CSE/IT, Hands-on experience with Linux, Hands-on experience with Kubernetes, Hands-on experience with Docker, Hands-on experience with Python, Hands-on experience with other scripting languages, Hands-on experience with legacy HSMs, Hands-on experience with cloud KMS solutions, Hands-on experience with AWS CloudHSM, Hands-on experience with AWS KMS, Hands-on experience with Google Cloud KMS, Hands-on experience with Azure Key Vault, Hands-on experience with IBM Key Protect, Hands-on experience with key management technologies, Sound understanding of crypto interfaces, Working experience of crypto interfaces, Experience with PKCS#11, Experience with CAPI, Experience with KMIP, Experience with CNG, Experience with JCE, Experience with database encryption, Experience with tokenization, Experience with certificate management, Experience with key and certificate management operations, Ability to work in fast paced environment, Ability to work in rapid growth environment, Collaboration skills, Written skills, Communication skills

Nice to Have

Experience with HSM from another company is a plus

What You'll Do.

Participate technical design workshops

Lead technical design workshops

Drive product adoption

Ensure customers are successful

Ensure customers are renewing

Ensure customers are referenceable

Troubleshoot production issues

Resolve production issues

Stay current with tools

Track support tickets

Create support tickets

Identify automation opportunities

Influence product management

Influence product features

How You'll Work.

Team & Collaboration

Interacting with customers; Working with engineering teams; Voice of the customer

Communication Scope

Articulate results; Articulate ideas; Written communication; Verbal communication

Process & Methodology

Project management

Full Job Description

In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions. As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to keep your information safe. Our unified data security platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a Zero Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is. Our commitment to solving the world’s toughest data security challenges has earned Fortanix multiple Cybersecurity Excellence and Innovation Awards, as well as recognition from industry giants such as NVIDIA, Microsoft, Intel, ServiceNow, and Snowflake. Our team includes industry leaders and cryptography experts, creating a culture of trust, innovation and collaboration where every voice is valued. Recognized as a Great Place to Work, we're looking for passionate individuals to help us shape the future of data security and work towards a safer digital future. At Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking Customer Success Engineers who will help deploy, implement, upgrade and optimize the Fortanix platform. You will be a key technical advisor responsible for expanding the depth and breadth of Fortanix solutions with your customers to ensure long term success. This position requires a mixture of excellent project management, problem solving, troubleshooting

Free ATS check

Applying for this Customer Success Engineer role?

Most applicants get filtered before a human reads their resume. See if yours makes the cut.

ANONYMOUS · UNFILTERED

What do employees actually say about Fortanix?

Real rants from real employees. Read before you apply.

Read Company Rants →