Fortanix
Cybersecurity
CustomerSuccessEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Engineer at Fortanix. Skills: Customer Success Engineering, HSM and Key Management implementation, Technical Advisory, Customer Training and Enablement, Product Adoption and Usage, Troubleshooting Production Issues. Deploy, implement, upgrade and optimize the Fortanix platform. Act as a key technical advisor responsible for expanding the depth and breadth of Fortanix solutions with customers”
What You'll Achieve.
customer's product usage and adoption; renewal; expansion; Ensure customers are wildly successful and renewing and referenceable
Industry & Context.
problem solving; analytical skills; Differentiates a feature request from bug triage; Identifies automation opportunities for troubleshooting common issues
Must live in the UAE, Flexible working in different time zones depending on the customer
What They're Looking For.
Must Have
Hands-on 5+ years of Professional Services experience implementing HSM or Key Management platforms and use cases., Be in any discipline or equivalent, Flexible working in different time zones depending on the customer, Experience in designing, demonstrating, and executing proof-of-concepts (PoCs) for customers independently., technical proficiency is required, with hands-on experience in systems administration, container technologies, and scripting languages., Demonstrated hands-on experience with at least one HSM or KMS platform, including but not limited to AWS CloudHSM, AWS KMS, Google Cloud KMS, Azure Key Vault, or IBM Key Protect., working knowledge of cryptographic interfaces, such as PKCS#11, CAPI, CNG, JCE, and KMIP., Experienced with various database encryption, tokenization, certificate management other key management operations., Ability to work in a highly fast-paced, rapid growth environment., collaboration, written and communication skills, Must live in the UAE
What You'll Do.
upgrade and optimize the Fortanix platform
Act as a key technical advisor responsible for expanding the depth and breadth of Fortanix solutions with customers
Ensure long term success for customers
Participate and lead technical design workshops with customers
Configure and Implement our platform
Customer training and enablement
Drive product adoption and usage
Ensure customers are wildly successful and renewing and referenceable
Troubleshoot and resolve production issues
Stay current with the latest tools and share knowledge by clearly articulating results and ideas to key decision makers
Be the voice of the customer with engineering
product management and rest of the company
How You'll Work.
Team & Collaboration
work independently, while also being an effective member of a team; working with our engineering teams; Be the voice of the customer with engineering, product management and rest of the company; collaboration
Communication Scope
written and communication skills; clearly articulating results and ideas to key decision makers
Process & Methodology
excellent project management, collect, create, and track support tickets, keeps track of new requests coming from customers
Full Job Description
**About Us:** In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions. As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to keep your information safe. Our unified data security platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a Zero Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is. Our commitment to solving the world’s toughest data security challenges has earned Fortanix multiple Cybersecurity Excellence and Innovation Awards, as well as recognition from industry giants such as NVIDIA, Microsoft, Intel, ServiceNow, and Snowflake. Our team includes industry leaders and cryptography experts, creating a culture of trust, innovation and collaboration where every voice is valued. Recognized as a Great Place to Work, we're looking for passionate individuals to help us shape the future of data security and work towards a safer digital future. **Job Description** At Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking a **Customer Success Engineer** who will help deploy, implement, upgrade and optimize the Fortanix platform. You will be a key technical advisor responsible for expanding the depth and breadth of Fortanix solutions with your customers to ensure long term success.This position requires a mixture of excellent project manage
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