Deepgram
Voice AI
CustomerSuccessEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Success Engineer at Deepgram. Skills: Technical expertise, Commercial impact, Customer success, API integration, AI solutions. Act as a technical expert and strategic advisor to enterprise customers. Engage directly with developers, engineers, and executives to align business goals with technical solutions”
What You'll Achieve.
Ensure adoption; Solve complex technical challenges; Highlight opportunities for expansion; Drive joint adoption, enablement, and measurable business outcomes; Ensure both Deepgram and our partners achieve shared success; Align business goals with technical solutions; Drive adoption; Drive outcomes; Surface customer issues, deeply understanding their complexity and business impact; Bridge the gap between technical support, solutions design, and commercial growth; Amplify your be an expert in how Customer Success can apply AI to drive customer outcomes, surface insights, and improve internal systems; Scope opportunities for expansion (cross-sell, upsell, multi-product adoption); Align business outcomes with Deepgram’s product capabilities; Stay ahead of risks, ensure alignment, and surface opportunities for growth; Influence product roadmap, GTM strategy, and even the internal tools and processes we build to support customers; Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact)
Industry & Context.
Solve complex technical challenges; Troubleshoot L1-style issues; Technical problem-solving; Resourceful
Frequent travel may be required, Remote WFH environment
What They're Looking For.
Must Have
7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with technical focus), at innovative, API-driven technology companies (developer-first, developer tools, or emerging AI/tech), Proven track record in roles that blend customer engagement with technical expertise, navigating between solution design, technical problem-solving, and commercial growth, Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers, Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts, Technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required, but must be fluent in technical conversations), Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.), Exceptional interpersonal, communication and collaboration skills, with proven ability to influence internal and external stakeholders (including executives, technical teams, and sales), A sense of ownership and stewardship for your customers, and a keen focus on developing a personal brand, A understanding of partner ecosystems, channel business models (resale, referral, integrations, co-marketing, co-selling), and multi-party commercial dynamics
Nice to Have
Background spanning solutions engineering, technical account management, or L1 support in addition to CSM responsibilities, Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies, Familiarity with automation tools, advanced analytics, and/or basic scripting that help you move faster and smarter
What You'll Do.
Act as a technical expert and strategic advisor to enterprise customers
Engage directly with developers
and executives to align business goals with technical solutions
and sustain customer relationships across all personas interacting with Deepgram
Conduct regular on-site visits with customers to partner closely
work hands-on to drive adoption
and actively embed Deepgram into their workflows
Own and manage the full customer lifecycle: onboarding
Focus on making Deepgram successful in the customer’s ensuring products are integrated
and adopted effectively
Continuously operate in discovery mode
surfacing customer issues
deeply understanding their complexity and business impact
and translating them into actionable requirements for internal teams
Confidently run live product demos
guide architecture discussions
and troubleshoot L1-style issues
Maintain a deep understanding of Deepgram APIs
and AI/ML technologies
Leverage AI to amplify your be an expert in how Customer Success can apply AI to drive customer outcomes
and improve internal systems
Proactively identify & scope opportunities for expansion (cross-sell
multi-product adoption)
partnering with Sales
Develop and execute structured customer success plans that align business outcomes with Deepgram’s product capabilities
Proactively initiate and lead executive business reviews
joint planning sessions
and strategy workshops
Serve as the voice of the customer internally
influencing product roadmap
and even the internal tools and processes we build to support customers
and report on key performance indicators (adoption
and overall revenue impact)
How You'll Work.
Team & Collaboration
Partner closely with customers; Align business goals with technical solutions; Build, nurture, and sustain customer relationships across all personas; Partner with Sales on expansion opportunities; Influence product roadmap, GTM strategy, and internal tools/processes; Collaborate with technical teams (developers, architects, support) and executive buyers
Communication Scope
Exceptional interpersonal, communication and collaboration skills; Proven ability to influence internal and external stakeholders (including executives, technical teams, and sales); Adapt your communication style to suit both technical and business audiences
Process & Methodology
Develop and execute structured customer success plans
Full Job Description
COMPANY OVERVIEW Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. COMPANY OPERATING RHYTHM At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. NOTE: THIS IS A REMOTE ROLE THAT WILL BE BASED OUT OF SINGAPORE. THE OPPORTUNITY At Deepgram, we make it easy to create inspiring voice experienc
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