Cribl
CustomerSuccessEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Engineer at Cribl. Skills: Customer advocacy, Technical advisory, Driving adoption and value, Enterprise relationship management, Data pipeline management. Post-sales customer advocacy. Ensuring adoption and value realization for customers”
What You'll Achieve.
Ensuring adoption is achieved; Value is realized for the customer; Customer achieves their use cases and business outcomes using Cribl solutions; Drive adoption and value; Inspire/discover additional opportunities for Cribl; Further Cribl value; Keep things flowing for customers; Ensure maximum observability of our customer base; Awareness of signs of customer distress/success
Industry & Context.
Engineering and problem-solving skills
Willingness to travel as needed (up to 15%-20%), May be required to occasionally perform duties outside of standard working hours due to remote-first, global workforce across many time-zones
What They're Looking For.
Must Have
Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success, an engineering-first approach, and empathy for customer outcomes and value, A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers, Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment, Proven track record and experience as an engineer working with large complex enterprises and developing relationships in a high-growth environment, Experience with Observability, Logs, Metrics, IT Operations, and Security with a deep understanding of managing data pipelines through the entire data lifecycle, Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes, Quick learner with engineering and problem-solving skills
Nice to Have
Data Engineering/Analytics platform administrator/architect experience (i. e. Splunk, Elastic, Datadog, Snowflake, etc. ), Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat, Working knowledge of major cloud providers (AWS, Azure, GCP), Good jokes, or maybe better, bad jokes, Loves talking to customers and solving problems, Experience working remotely
What You'll Do.
Post-sales customer advocacy
Ensuring adoption and value realization for customers
Acting as a technical
Ensuring customers achieve use cases and business outcomes using Cribl solutions
Driving the entire Customer Success lifecycle from onboarding to expansion
Establishing and maintaining relationships with stakeholders and senior management
Inspiring/discovering additional opportunities for Cribl
Driving and recommending use case initiatives
Encouraging and advocating for certification and training
Tracking metrics and customer-specific information
Mentoring and coaching team members
How You'll Work.
Team & Collaboration
Collaboration within Cribl; Collaboration with partners; Collaboration with customers; Engaging with technical and management functions within an organization; Cross-functional collaboration with Cribl sales, marketing, product, experience, and engineering teams; Mentoring and coaching team members as an integral piece of the Customer Experience organization
Communication Scope
Clear, effective communicator; Great communication skills; Relationship management skills; Empathetic communication; Listening skills; Conversation starter
Full Job Description
Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next. We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd. Location: Chicago or St. Louis Why You’ll Love This Role The Customer Success Engineer (CSE) is the primary post-sales customer advocate. As a CSE you are hyper-focused on ensuring adoption is achieved and value is realized for the customer. You act as a highly technical, trusted advisor to ensure the customer achieves their use cases and business outcomes using Cribl solutions. Your role often involves collaboration within Cribl, with partners, and certainly with the customer. The CSE must be ready to engage with both technical and management functions within an organization and demonstrate the value of Cribl in business discussions with company executives. As An Active Member Of Our Team, You Will… Act as a trusted, strategic and technical advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion Establish and maintain relationships with stakeholders and senior management to drive Enablement, Adoption, and Value plans among other customer-centric initiatives Drive adoption and value while inspiring/discovering additional opportunities for Cribl further Cribl value Keep your finger on the pulse of your customers and keep things flowing for them. Th
Applying for this Customer Success Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Cribl?
Real rants from real employees. Read before you apply.