Creem
Engineering
CustomerSuccessEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Engineer at Creem. Skills: Technical Support, Plugins & Integrations, Community Engagement. Respond to support tickets from developers worldwide. triage cases”
What You'll Achieve.
Your insights will directly shape product decisions; your technical contributions (plugins, integrations, internal tools, documentation, automation scripts) will scale our support operations and expand our platform's reach.; Improve the merchant onboarding experience; build the internal tools that make our reviewers faster and more accurate; improve support efficiency; help customers self-serve; ensure product quality; drive meaningful improvements
Industry & Context.
Technical Curiosity: Willingness to dig deep into technical issues and understand root causes.
Relocation Support: Comprehensive relocation assistance, visa processing if needed, and first month's rent covered., Paid Work Trial: Our signature 3-day collaborative experience where you'll work alongside the team on real projects in-person (we'll cover expenses).
What They're Looking For.
Must Have
2+ years as a developer or in a technical support role with genuine empathy for developers' challenges, SQL Proficiency, Command Line Comfort, Communication Excellence, GitHub Fluency
Nice to Have
Risk/Compliance Experience, Fintech/Payments Background, Content Creation, Open Source, Community Experience
What You'll Do.
Respond to support tickets from developers worldwide
direct customers to documentation
identify knowledge base gaps
and tools that connect Creem with other platforms
Improve the merchant onboarding experience
build the internal tools that make our reviewers faster and more accurate
Respond to developer support tickets covering integration issues
tax compliance inquiries
Build and maintain plugins
and tools that connect Creem with popular platforms and services
Stay on top of what tools
and technologies merchants are using and ensure Creem can support their workflows
Lead and participate in community initiatives
engage with developers on Discord and social channels
and internal tools to improve support efficiency and help customers self-serve
Reproduce reported bugs and file detailed internal tickets to ensure product quality
Gather customer insights and work with product and engineering to drive meaningful improvements
How You'll Work.
Team & Collaboration
work with product and engineering to drive meaningful improvements
Communication Scope
written communication skills with the ability to explain technical concepts clearly
Full Job Description
ABOUT THE ROLE As a Customer Success Engineer at Creem, you'll be the technical bridge between our platform and the developers who build on it. This role blends developer empathy with engineering capability — you're not just answering tickets, you're building plugins, integrations, internal tools, and automation that make our merchants succeed. You'll respond to support tickets from developers worldwide — integration questions, API troubleshooting, compliance inquiries, and feature requests. You'll triage cases, direct customers to documentation, identify knowledge base gaps, and escalate when needed. Beyond reactive support, you'll proactively build plugins, integrations, and tools that connect Creem with other platforms. Community is at the heart of this role. You'll actively participate in and lead community initiatives — engaging with developers on Discord, forums, and social channels. You'll help build a thriving ecosystem around Creem. This role carries significant impact. Your insights will directly shape product decisions, and your technical contributions (plugins, integrations, internal tools, documentation, automation scripts) will scale our support operations and expand our platform's reach. WHAT YOU'LL DO - Onboarding UX & Tooling: Improve the merchant onboarding experience and build the internal tools that make our reviewers faster and more accurate. - Technical Support: Respond to developer support tickets covering integration issues, API questions, tax compliance inquiries, and feature requests. - Plugins & Integrations: Build and maintain plugins, integrations, and tools that connect Creem with popular platforms and services. - Market Research: Stay on top of what tools, platforms, and technologies merchants are using and ensure Creem can support their workflows. - Community Engagement: Lead and participate in community initiatives, engage with developers on Discord and social channels. - Internal Tooling: Build scripts, CLIs, and internal tools to i
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