Amazon Data Services European Sovereign Cloud GmbH
Technology
CustomerSuccessEngineer
“Customer Success Engineer at Amazon Data Services European Sovereign Cloud GmbH. Skills: Customer Success, Data Center Learning, Talent development. Deliver internal and external education and training programs. Collaborate externally with local training institutions”
Industry & Context.
Root cause analysis; Data-driven decision making
What They're Looking For.
Must Have
Bachelor's degree in Electrical/Mechanical Engineering or equivalent experience, Bilingual in English and German (written and spoken), Experience managing training, qualification, or certification programs, Proven track record in program development and measurement, Technical background with some Data Center experience, Experience developing and delivering presentations to large and diverse audiences
Nice to Have
Quantitative and analytical skills, Basic Knowledge of adult learning principles, Basic Knowledge of instructional design, Experience with educational technology, Experience with learning platforms, Experience developing talent pipelines, Experience developing career pathways, Basic knowledge of Data Center Learning's learning management systems (LMS), Basic knowledge of Learn
What You'll Do.
Deliver internal and external education and training programs
Collaborate externally with local training institutions
Collaborate with global colleagues
Collaborate with cluster leadership
Collaborate with Public Policy
Collaborate with Public Relations
Collaborate with Community Engagement specialists
Create educational and training mechanisms
Track key metrics for clusters
Assist in reporting of metrics
Own training metrics for clusters
Develop and execute education strategies
Develop pre-skilling strategies
Develop talent pipeline strategies
Develop training readiness strategies
Forecast future skill requirements
Design programs to meet emerging needs
Build scalable frameworks for program expansion
Design innovative training programs
Bridge identified skill gaps
Create measurable learning pathways
Implement blended learning solutions
Develop frameworks for progressive career pathways
Build strategic relationships with stakeholders
Maintain strategic relationships with stakeholders
Support expansion into new locations
Engage with cluster leadership
Build training programs
Facilitate collaboration between stakeholders
Achieve program objectives
Manage complex partner relationships
Manage partner expectations
Create governance structures
Develop executive-level relationships
Maintain executive-level relationships
Establish KPI frameworks
Implement data collection processes
Implement data analysis processes
Track program effectiveness
Track return on investment
Conduct regular program assessments
Create reporting frameworks
Research best practices
Implement best practices
Leverage data analytics
Drive program improvements
Identify new approaches
Scale successful initiatives
How You'll Work.
Team & Collaboration
Global colleagues; Cluster leadership; Public Policy; Public Relations; Community Engagement specialists; Educational institutions; Government agencies; Industry partners
Communication Scope
Presentations
Process & Methodology
Program development, Program measurement
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