SORACOM
Technology
CustomerSuccessEngineer/Architect
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Engineer / Architect at SORACOM. Skills: Customer Success, Technical Advisor, Solution Architect, IoT Environments. Partner with CSMs. Support strategic accounts”
What You'll Achieve.
Customer satisfaction; Customer retention; Net revenue expansion; Share of wallet expansion; Technical success; Commercial value
Industry & Context.
Problem-solving skills; Troubleshooting skills
Willingness to travel
What They're Looking For.
Must Have
7+ years IoT experience, 7+ years networking experience, 7+ years cloud architecture experience, 7+ years cellular connectivity experience, Customer-facing roles experience, Explain complex technical concepts, Solid technical foundation networking, Solid technical foundation cloud, Solid technical foundation software development, Demonstrated problem-solving skills, Demonstrated troubleshooting skills, Manage multiple priorities, Work effectively across engagements, Interpersonal skills, Communication skills, Collaborate across global teams, Curiosity, Continuous learning mindset, Explore new technologies, Experience using AI tools, Excellent written skills, Excellent verbal skills, Excellent presentation skills, Bachelor's degree Computer Science, Equivalent practical experience
Nice to Have
Experience within IoT ecosystems, Experience developing hardware solutions, Experience integrating hardware solutions, Experience developing software solutions, Experience integrating software solutions, Familiarity with public cloud platforms, Familiarity with AWS services, Familiarity with Azure services, Familiarity with GCP services, Experience configuring cellular hardware, Experience working with cellular hardware, Understanding of network infrastructure concepts, Experience with APIs, Experience with system integrations, Experience with data flow, Familiarity with LTE, Familiarity with 5G, Familiarity with eSIM, Experience in solution architecture, Experience in technical consulting
What You'll Do.
Support strategic accounts
Grow strategic accounts
Own technical success
Optimize customer deployments
Understand customer architectures
Understand device deployments
Understand connectivity models
Serve as technical advisor
Lead technical discovery
Adapt to requirements
Support solution discussions
Identify expansion opportunities
Drive expansion opportunities
Help customers adopt capabilities
Increase long-term value
Increase platform usage
Identify optimization opportunities
Identify architectural improvements
Troubleshoot connectivity issues
Troubleshoot system issues
Translate pain points
Communicate customer feedback
Communicate customer requirements
Collaborate cross-functionally
Contribute to best practices
Create reusable assets
Collect competitive insights
Share competitive insights
How You'll Work.
Team & Collaboration
Cross-functionally; Internal teams; Product teams; Engineering teams; Global teams
Communication Scope
Explain technical concepts; Written communication; Verbal communication; Presentation skills
Full Job Description
**About Us** At Soracom, our mission is **Making Things Happen** , **For a World That Works Together**. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life. With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in **Developing a Dream Team** by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work. The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world. **About the Role** Soracom is seeking a Customer Success Engineer / Architect to serve as the technical counterpart to our Customer Success Managers (CSMs) for strategic and high-growth accounts. This role is focused on post-sales technical engagement, with the primary objective of diving deep into existing customer deployments, understanding technical architectures and market environments, and driving retention and net revenue expansion. In this role, you will partner closely with customers to optimize their use of Soracom services, identify new opportunities for value creation, and expand overall share of wallet. You will act as a trusted technical advisor, solution architect, and strategic partner to customers operating in complex IoT environments across industries such as healthcare, energy, logistics, and industrial sectors. This
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