xponentiate
Healthcare Revenue Cycle Management
CustomerSuccessEngineer-AIProjects
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“Customer Success Engineer - AI Projects at xponentiate. Skills: Python development, AI-powered solutions, Voice bot development, Speech analytics. Design AI solutions. Develop AI solutions”
What You'll Achieve.
Improve efficiency; Optimize costs; Drive product delivery; Customer interaction analysis; Customer insights; Continuous improvement of AI systems
Industry & Context.
Optimize costs; Troubleshoot technical issues
What They're Looking For.
Must Have
3-5 years of hands-on Python development experience, Experience with RESTful API development and integration, Manage database operations, including schema design, optimization, and queries using MySQL/MSSQL, Design, develop, and deploy cloud-based solutions, with a working knowledge of Azure/AWS/GCP deployments, Hands-on experience with Docker for application deployment and scaling, Experience with writing LLM prompts, and speech bot workflows, Hands-on experience with voice bot development and deployment, Working knowledge of speech analytics tools and platforms, Familiarity with AI/ML tools
Nice to Have
Advanced degree (M. Tech/MBA)
What You'll Do.
Integrate Contiinex products
Optimize voice bot workflows
Develop Python applications
Build speech analytics pipelines
Understand client requirements
Translate business requirements
Conduct technical demonstrations
Support pre-sales activities
Deploy voice bot solutions
Integrate voice bot solutions
Implement speech analytics tools
Configure Contiinex AI tools
Ensure seamless integration
Monitor performance metrics
Analyze performance metrics
Conduct quality assurance
Optimize model performance
Troubleshoot technical issues
Provide ongoing support
Implement feedback loops
How You'll Work.
Team & Collaboration
Collaborate and grow; Supports the team; Work closely with US & India Enterprise clients
Full Job Description
**About Contiinex** Contiinex is a fast-growing Agentic AI startup, building private-cloud platform for enterprises in Healthcare Revenue Cycle Management. Our Agentic AI solution help RCM and healthcare provider organizations improve efficiency, and optimize costs. We are looking for a team member who is eager to learn, collaborate, and grow someone who takes ownership, supports the team, and pushes themselves to get better every day. At Contiinex, you’ll have the chance to work on meaningful AI implementations and shape solutions for global enterprises. Website: Position: Customer Success Engineer - AI Projects Reporting To: Technical Manager Location: Bangalore, India **Role Overview** We are seeking a Customer Success Engineer with strong technical expertise in AI projects to drive product delivery of voice-enabled customer service solutions. The ideal candidate will have hands-on experience in BFSI (Banking, Financial Services & Insurance) or Healthcare sectors, with a proven track record of developing and deploying AI-powered customer service solutions. **Key Responsibilities:** P**roduct Development & Engineering** ● Design and develop AI-powered customer service solutions using Contiinex speech analytics and voice bot technologies ● Integrate Contiinex products into BFSI and Healthcare client eco-system ● Create and optimize voice bot workflows and attributes for customer interaction scenarios ● Develop Python-based applications and integrations for customer service automation ● Build and maintain speech analytics pipelines for customer interaction analysis **Client Engagement & Solution Design** ● Work closely with US & India Enterprise clients to understand their customer service requirements ● Translate business requirements into technical specifications for AI-powered solutions ● Conduct technical demonstrations and proof-of-concepts for prospective clients ● Support pre-sales & integration activities with technical expertise **Implementation & Integrati
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