Informa TechTarget
B2B technology
CustomerSuccessEnablementSpecialist
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Success Enablement Specialist at Informa TechTarget. Skills: Customer Success Enablement. Produce custom client deliverables and analysis to support post-sales teams. Generate custom deliverables (e.g., emails, reports, PPT presentations, Executive Summaries)”
What You'll Achieve.
Directly impact customer satisfaction and retention; Equipped to drive client satisfaction, secure renewals, and foster account growth; Contribute to the overall success of client retention and renewal efforts; Achieve objectives
Industry & Context.
Proven troubleshooting and problem-solving skills
What They're Looking For.
Must Have
Bachelor's degree, 0 – 2 years’ experience, Marketing, Sales and/or SaaS Technology interest (or experience), Excellent written and oral communication skills, Proficiency in using data, Proficiency in Microsoft Excel, PowerPoint &, Proven troubleshooting and problem-solving skills, Attention to detail, Sense of urgency, Passion for Customer Success
What You'll Do.
Produce custom client deliverables and analysis to support post-sales teams
Generate custom deliverables (e.g.
Analyze customer data to identify opportunities for satisfaction
growth and risk mitigation
Assess and prioritize tasks based on due dates
and required resources
Manage time effectively to produce high-quality
client-ready deliverables that meet deadlines and achieve objectives
Track and communicate the status of activities using a workflow management tool
How You'll Work.
Team & Collaboration
Collaborate across teams to address unique Account dynamics and objectives while enhancing customer success strategies; Collaborate and grow alongside some of the industry’s most respected experts; Collaborate with teams around the world
Communication Scope
Excellent written and oral communication skills
Process & Methodology
Assess and prioritize tasks, Manage time effectively
Full Job Description
Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space? At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue. We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100. About Informa TechTarget Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI. With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets. Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with: * Trusted information that shapes the industry and informs investment * Intelligence and advice that guides and influences strategy * Advertising that grows reputation and establishes thought leadership * Custom content that engages and prompts action * Intent and demand generation that more precisely targets and converts Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn. For more information, visit [informatechtarget.com](http://www.informatechtarget.com/) and follow us on [LinkedIn](https://www.linkedin.com/company/informatechtarget/) This role is based in our Menara Skymin
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