MaintainX
SaaS
CustomerSuccessEnablementManager
“Customer Success Enablement Manager at MaintainX. Skills: Enablement programs, Post-sales capabilities, Customer outcomes. Design scalable enablement programs. Establish role-based curricula”
What You'll Achieve.
Deliver consistent value; Faster time-to-value; Measurable customer outcomes at scale; Changing behavior; Directly impacting retention, expansion, and long-term customer success; Reduce customer time-to-value; Reduce employee ramp time; Drive measurable improvements in retention, expansion, and Net Dollar Retention; Accelerate ramp time; Drive consistent, high-quality onboarding experiences; Strengthen customer interactions; Strengthen technical confidence; Strengthen problem-solving effectiveness; Drive improvement in Net Dollar Retention, churn reduction, expansion readiness, and onboarding effectiveness; Ensure programs deliver clear, measurable business results; New post-sales hires ramp faster and more consistently; Managers are equipped to coach effectively; Enablement programs show measurable impact on time-to-value, retention, and expansion metrics; Post-sales teams view enablement as a critical partner
Industry & Context.
Identify knowledge and skill gaps; Problem-solving effectiveness
What They're Looking For.
Must Have
3-5 years of experience in Customer Success, Professional Services, or post-sales roles within a B2B SaaS environment, 2-4 years of dedicated Enablement, readiness, or field enablement experience, Proven ability to build and maintain scalable enablement programs that drive behavior change and measurable business outcomes, Experience supporting Mid-Market and Enterprise post-sales teams, Familiarity with post-sales tooling such as Salesforce, Gainsight, Gong, or similar platforms, Experience working within an LMS or enablement platform
Nice to Have
Exposure to CMMS, industrial SaaS, or high-growth B2B environments, Bachelor’s degree in business, marketing, product, education, organizational development, or a related field, WorkRamp experience
What You'll Do.
Design scalable enablement programs
Establish role-based curricula
Partner with New Hire University Program Manager
Create enablement resources
Equip Customer Success Managers
Enable Implementation Consultants
Provide one-on-one coaching
Analyze performance data
Drive improvement in post-sales outcomes
Champion adoption of AI-driven tools
Measure impact of enablement programs
How You'll Work.
Team & Collaboration
Partner with CS, Professional Services, and Enablement leadership; Partner with the New Hire University Program Manager; Collaborate with post-sales team members and managers; Influence senior stakeholders; Drive alignment without formal authority
Process & Methodology
Drive initiatives from concept through execution
Applying for this Customer Success Enablement Manager role?
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