Canary Technologies

Hospitality

CustomerSuccessEnablementManager

$107–120k New York, New York, United States; Menlo Park, California, United States; Bellevue, Washington, United States; Washington, District of Columbia, United States; Denver, Colorado, United States; Westlake, Texas, United States; Chicago, Illinois, United States; Lake Mary, Florida, United States; Clearwater, Florida, United States; Gainesville, Florida, United States FULL TIME
The Brief

“Customer Success Enablement Manager at Canary Technologies. Skills: Onboarding program design, Everboarding program design, CS playbook development, CS tool management. Own onboarding and ramp experience for new CS hires. Build structured, measurable onboarding programs”

What You'll Achieve.

Reduce time-to-productivity quarter over quarter; New hire is ready to own accounts; CSMs work smarter and scale their impact; Clear metrics for enablement programs (ramp time, certification rates, skill progression, program NPS)

Industry & Context.

Hospitality
Problems you'll solve

Identify capability gaps; Close capability gaps; Close skill gaps; Analytical mindset

Eligibility Requirements

Travel to offices in New York, San Francisco or Dallas, Stay at hotels Canary works with

What They're Looking For.

Must Have

2–4+ years in Customer Success Enablement, L&D, CS Operations, or a similar role with significant ownership of onboarding or training programs, Demonstrated experience building a new hire onboarding program from scratch or substantially overhauling one, Track record of designing ongoing training, certification, or skill-development programs for customer-facing teams, instructional design instincts, Excellent facilitation, presentation, and workshop leadership skills, project management skills, Familiarity with CS methodologies, tools (Gainsight, Salesforce, Gong), and customer health frameworks, Analytical mindset, Self-starter who thrives in a fast-paced, often ambiguous startup environment, A collaborative, proactive operator with genuine passion for helping teammates grow

Nice to Have

speak to measurable ramp-time improvements, bonus if you can speak to measurable ramp-time improvements

What You'll Do.

Own onboarding and ramp experience for new CS hires

measurable onboarding programs

Iterate on onboarding experience

Design and run 'everboarding' programs

Identify capability gaps across the team

Develop and maintain CS competency framework

and improve CS playbook library

Codify institutional knowledge

Maintain single source of truth for CS processes

Embed AI into team workflows

Measure impact of enablement programs

How You'll Work.

Team & Collaboration

Partner with Product, Marketing, and Sales; Champion knowledge-sharing rituals across CS org; Tailor enablement to globally distributed team

Communication Scope

Excellent facilitation; Presentation skills; Workshop leadership skills

Process & Methodology

Run multiple programs in parallel, Ship on a timeline

Free ATS check

Applying for this Customer Success Enablement Manager role?

Most applicants get filtered before a human reads their resume. See if yours makes the cut.

How to Apply on Lever

  • Lever uses a streamlined one-page form — apply in under 5 minutes.
  • LinkedIn import works well; review parsed data before submitting.
  • The cover letter field is optional but visible to reviewers — use it to differentiate.
  • Referral codes from employees can significantly boost visibility of your application.

ANONYMOUS · UNFILTERED

What do employees actually say about Canary Technologies?

Real rants from real employees. Read before you apply.

Read Company Rants →