Confido
CPG
CustomerSuccessDirector
“Customer Success Director at Confido. Skills: Customer Success, Revenue retention, Team building. Own net revenue retention. Build and manage QBRs”
What You'll Achieve.
Drive measurable customer outcomes
Industry & Context.
Troubleshoot issues
What They're Looking For.
Must Have
5+ years in Customer Success, Ownership of net revenue retention, Experience managing CS team members, Comfortable with ambiguity
Nice to Have
Customer Support experience
What You'll Do.
Own net revenue retention
Build and manage QBRs
Identify at-risk accounts
Execute proactive save strategies
Own customer expansion plays
Surface upsell signals
Serve as strategic advisor
Relay feedback to product
Understand customer business goals
Align product to success
Build trusted relationships
Iterate on CS playbooks
Define onboarding processes
Iterate on onboarding processes
Define health scoring frameworks
Iterate on health scoring frameworks
Build operational infrastructure
Synthesize customer feedback
Collaborate with marketing
How You'll Work.
Team & Collaboration
Connective tissue between customers; Customer feedback to product; Collaborate with marketing; Internal voice of customer
Communication Scope
Executive touchpoints
Applying for this Customer Success Director role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Confido?
Real rants from real employees. Read before you apply.