CustomerSuccessCoordinator

# **Job Description** **DUTIES AND RESPONSIBILITIES** * Assist partners by offering exceptional service and creating strong professional relationships. * Serve as partners’ primary contact for all service needs, and liaise with other departments at Momentive Software, including IT and Development enhancement, to deliver satisfaction. * Be flexible and use good judgment when providing solutions for partners to ensure their experience with Momentive Software meets their expectations. * Develop a strong understanding of the job board industry through ongoing research with the goal of becoming a subject matter expert for our partners. * Develop a strong understanding of Momentive Software ongoing innovation and present the benefits of this innovation to partners to spur adoption of new products and services. * Present yourself to partners in a way that reflects Momentive Software as a positive, professional, organization dedicated to customer service. * Relay feedback from partners to Momentive Software managers regarding partner expectations and make recommendations as to how to exceed those expectations. * Assist partners in understanding and maximizing website and career site functionality. # **About Us** Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better out