Cengage Group
Education Technology
CustomerSuccessConsultant
“Customer Success Consultant at Cengage Group. Skills: Customer Success, Relationship building, Strategic advising, Product adoption, Revenue retention. Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.. Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.”
What You'll Achieve.
Ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption, and long-term value.; Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.; Increase product usage.
Industry & Context.
analytical skills with the ability to translate data into actionable insights.
Requirement to travel between 20-30% by both air and car, Candidates must be based in one of the following areas: California, Texas, Utah, Arizona, New York, Pennsylvania, Virginia, Arkansas, Missouri, Mississippi, Iowa, Ontario, Canada
What They're Looking For.
Must Have
Proven ability to quickly learn and master new systems and applications., Excellent communication and presentation skills., analytical skills with the ability to translate data into actionable insights., Ability to explain technical concepts in a clear, business-friendly manner., Skilled at managing and prioritizing multiple customer needs simultaneously.
Nice to Have
Bachelor’s degree preferred., 5+ years of experience in a Sales or Customer Success role., Experience in Educational Technology or Higher Education., Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
What You'll Do.
Act as the designated point of contact for customers
enduring relationships throughout customer lifecycle.
Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
Develop and implement tailored success plans that align with customer goals and increase product usage.
Provide proactive training and guidance aligned with customer objectives
standard methodologies
Advocate for customers during the resolution of high-severity issues
ensuring timely and effective outcomes.
Conduct regular health checks to assess value realization and identify opportunities for growth.
Analyze customer data to uncover risks
and upsell opportunities.
How You'll Work.
Communication Scope
Excellent communication and presentation skills.
Applying for this Customer Success Consultant role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Cengage Group?
Real rants from real employees. Read before you apply.