Anaplan
CustomerSuccessBusinessPartner
“Customer Success Business Partner at Anaplan. Skills: Customer Success, Business Partner, Executive Engagement, Value Realization. Manage a portfolio of enterprise customers. Maximize ROI on Anaplan platform”
What They're Looking For.
Must Have
10+ years of work experience in customer facing roles, Deep subject matter expertise in either FP&A or Supply Chain Planning, understanding of Enterprise Performance Management (EPM), understanding of Enterprise Planning & Analytics, Excellent communication, presentation, and interpersonal skills, consultative and value oriented approach, Bachelor’s degree, with focus on business, finance, marketing, operations, supply chain
Nice to Have
CA/MBA a plus
What You'll Do.
Manage a portfolio of enterprise customers
Maximize ROI on Anaplan platform
Own and nurture relationships with C-suite executives
Establish yourself as a trusted advisor
Lead outcome driven Executive Business Reviews
Advise customers on establishing a robust Center of Excellence
Drive measurable ROI and business outcomes
Monitor platform usage and sponsorship
Develop and execute customer success plans
Identify and drive platform expansion opportunities
Collaborate with Sales and Partners
Mitigate renewal risks
Translate Anaplan’s platform and AI capabilities
Serve as the voice of the customer
Act as a primary point of escalation
Contribute to the development of customer success assets
Own key relationships with customers
Promote and support engagement with Anaplan
Act as the primary customer contact
How You'll Work.
Team & Collaboration
Collaborate with Sales and Partners; Serve as the voice of the customer to internal Anaplan teams (Product, Support, Community); Contribute to the development of customer success assets, playbooks, and customer case studies; managing stakeholders across business and IT
Communication Scope
Excellent communication, presentation, and interpersonal skills
Applying for this Customer Success Business Partner role?
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