Supermetrics
Technology
CustomerSuccessAutomationSpecialist
“Customer Success Automation Specialist at Supermetrics. Skills: AI agent program, Customer Success automation, Agentic AI. Own the full AI agent programme for Customer. Design the business logic each CS agent follows”
What You'll Achieve.
Drive transformative operational efficiency; Ensure agents stay accurate; Cover churn risk; Improve retention
Industry & Context.
Systems thinking
What They're Looking For.
Must Have
Owning and designing automation or AI systems in a CS environment, Deep knowledge of customer success processes, Understanding of what lives in Gainsight, Hands-on experience evaluating and selecting AI or automation tooling in a CS context, Practical experience with LLMs and agentic AI, Stakeholder management
Nice to Have
CS domain knowledge, Systems thinking
What You'll Do.
Own the full AI agent programme for Customer
Design the business logic each CS agent follows
Continuously evaluate the agent landscape
redundancies and opportunities
Research and recommend new AI tools and frameworks
Define and maintain quality standards
Create test cases for agent production readiness
Act as strategic partner to Customers for Life
Translate operational needs into agent architecture decisions
Lead the agent roadmap for CS workstreams
Make the case to leadership for new agents
Run structured evaluations of new tools
Recommend what to adopt or deprioritise
Own the recurring review cycle for agent accuracy
Track agent performance
Communicate impact in business terms
Collaborate with automation engineers on deployment
Collaborate with automation engineers on infrastructure decisions
How You'll Work.
Team & Collaboration
Automation engineers
Process & Methodology
Roadmap planning
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