Phylo
Biopharma
CustomerSuccess
“Customer Success at Phylo. Skills: Customer success, Relationship building, Value realization. Own post-sales journey for enterprise accounts. Drive adoption of Biomni Lab”
What You'll Achieve.
Drive long-term NRR; Change how teams work
Industry & Context.
Troubleshoot blockers
What They're Looking For.
Must Have
2–4+ years in a customer-facing role, Supporting enterprise customers, Experience in top 20 biopharma
Nice to Have
Biology knowledge, Startup experience
What You'll Do.
Own post-sales journey for enterprise accounts
Drive adoption of Biomni Lab
Build relationships across organizations
Identify and intervene when usage dips
Surface expansion opportunities
Prioritize and structure user feedback
Lead onboarding workshops
Lead business reviews
How You'll Work.
Team & Collaboration
Partner with AEs; Partner with biologists; Partner with engineers
Communication Scope
Business reviews
Applying for this Customer Success role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Phylo?
Real rants from real employees. Read before you apply.