Matia
DataOps
CustomerSuccess
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success at Matia. Skills: Customer Success, Customer onboarding, Customer retention. Design onboarding for new customers. Get customers live and seeing value”
What You'll Achieve.
See value within 30 days; Keep Matia tied to customer outcomes
Industry & Context.
Identify gaps
Legally authorized to work in the United States, No company sponsorship
What They're Looking For.
Must Have
3-6 years in B2B SaaS Customer Success, Own a book of business, Early stage startup experience, Experience with Mid-Market and Enterprise customers, Technically fluent, Builder mindset, Clear, confident communicator
Nice to Have
Background at a DataOps, ETL, observability, or data platform company, Data fluent, Experience as an account manager, Experience in a sales role, Solid understanding of customer success ops
What You'll Do.
Design onboarding for new customers
Get customers live and seeing value
Own renewals across the full book
Identify risk proactively
Spot expansion opportunities
Build process for QBRs
Run health check cadences
Translate customer feedback into product input
Elevate best customers
Pass off customers to marketing
Pass off customers to sales
How You'll Work.
Team & Collaboration
Work with sales; Pass off to marketing; Pass off to sales
Communication Scope
Confident communicator
Full Job Description
ABOUT MATIA Matia is at the forefront of the DataOps revolution, building a unified platform that streamlines data management from end-to-end. We empower data teams with seamless ingestion, reverse ETL, comprehensive observability, and intuitive data cataloging, enabling faster, smarter decisions with significantly less tool sprawl. Backed by leading investors and trusted by data teams at companies like Ramp, Drata, Recharge, and more. KEY RESPONSIBILITIES - Design and run onboarding for every new customer, getting them live, connected, and seeing value within 30 days - Own renewals across the full book, identify risk proactively before the customer tells you - Track usage signals to spot expansion opportunities and work with sales to act on them - Build process & Run QBRs and health check cadences that keep Matia tied to customer outcomes - Translate customer feedback into specific, actionable product input, patterns across accounts, not just one-off requests - Define the CS foundation: health scores, success metrics, escalation paths, and sales handoff process - Set up the tooling and document everything so this role can scale - Elevate our best customers and pass off to marketing and sales to develop content and capture stories WHAT WE'RE LOOKING FOR - 3-6 years in B2B SaaS Customer Success with a track record of owning a book of business - Early stage startup experience: You thrive in early-stage startup environments (Seed – Series A), comfortable with ambiguity and change. - Experience with Mid-Market and Enterprise customers and building customers journeys that mirror their experiences - Technically fluent - you have worked with technical personas before and understand how to speak to them; you don’t need to be an engineer - Builder mindset, comfortable with ambiguity, you identify gaps and fill them - Clear, confident communicator who earns customer trust quickly - Bonus: background at a DataOps, ETL, observability, or data platform company Nice to haves - Da
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