Sleeper
Sports Technology
CustomerSuccessAssociate(NightShift)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Associate (Night Shift) at Sleeper. Skills: Customer support, User onboarding, Bug resolution, Product feedback. Provide exceptional customer service. Demonstrate product knowledge”
Industry & Context.
Problem-solving; Root cause analysis
Night Shift
What They're Looking For.
Must Have
2+ years Customer Support/Success role, Ability to work weeknights and weekends, 5 day weekly availability
What You'll Do.
Provide exceptional customer service
Demonstrate product knowledge
Demonstrate industry knowledge
Communicate with users
Respond to user complaints
Respond to user requests
Respond to user inquiries
Assist Regulatory Operations
Assist internal teams
Support interdepartmental needs
Review player deposit transactions
Review player withdrawal transactions
Ensure accounts are correctly maintained
How You'll Work.
Team & Collaboration
Across multiple departments; With users
Communication Scope
Verbal communication; Written communication
Full Job Description
About Sleeper Sleeper is a sports-focused games platform with messaging at its core. We are a young and energetic company, fueled by a passion for sports and a drive for innovation. Our mission is to create a digital playground for sports fans and their friends to hang out. We bring people together over sports. Currently, we are looking for highly motivated customer support associates to join our Customer Success team on the night shift. Join our team The customer support role at Sleeper is the heartbeat of the company. You will play a key role in supporting and nurturing our user relationships, by collecting the voice of the customer and funneling feedback to appropriate channels. You will join a small, but passionate team that acts as the front-line to our users, and help with user onboarding, resolve bug and usability issues, and collect and prioritize product and feature requests. Successful candidates for this job are skilled problem-solvers who are adept at asking questions to help understand intent of user feedback, isolate the root causes of bugs, convey key product and feature priorities back to Sleeper’s product team. In addition, a high degree of empathy and customer-centric personality is required for the role. Sleeper Picks On the customer support team, you will focus specifically on the Sleeper Picks product. Sleeper Picks is a lighter, more simplified variant of traditional Daily Fantasy Sports (“DFS”), offering up a faster-paced version of DFS gameplay. Whereas traditional DFS is oftentimes associated with the time-intensive processes of drafting and managing of salary caps, Sleeper Picks places emphasis on quick-and-easy player selections and performance predictions – ultimately enhancing the user experience for a DFS offering with broad appeal across a wider demographic. What you’ll do as a Customer Success Associate: - Provide exceptional customer service while demonstrating product and industry knowledge, communicating with our users across sev
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