CustomerSuccessAssociate

WHO WE ARE Industrial labor powers our world and protecting the people who do that work is both a moral imperative and a business advantage. At Voxel, we're transforming workplace safety and operational efficiency through AI-driven computer vision technology that helps organizations see unseen risks before incidents occur. Voxel's platform enables Fortune 500 safety and operations leaders to uncover root causes, drive proactive risk reduction, and make smarter, data-driven decisions. Our Solutions Engineering team ensures customers successfully adopt, deploy, and scale Voxel across complex enterprise environments. THE ROLE As a Customer Success Associate at Voxel, you will be on the front lines of helping customers get real value from our platform. You'll own the onboarding and training experience for new users, manage a book of existing sites, and serve as the primary point of contact for a set of mid-market accounts. Working closely with senior Customer Success Managers, you'll ensure customers are set up for long-term success from day one. This is an excellent opportunity for someone early in their career who is passionate about customer experience, eager to learn the craft of enterprise customer success, and excited to work at the intersection of AI and industrial safety. WHAT YOU'LL DO - Lead onboarding and training sessions for new users across customer sites, ensuring smooth adoption of the Voxel platform. - Manage a book of existing sites, maintaining strong relationships and driving ongoing platform engagement. - Own end-to-end customer relationships for a portfolio of mid-market accounts, including onboarding, check-ins, renewals, and escalations. - Partner closely with senior CSMs on larger enterprise accounts, supporting deployment coordination, stakeholder communication, and health tracking. - Monitor customer health signals and proactively flag risks or opportunities to the broader CS team. - Serve as a product expert — fielding questions, troubleshoot