Steer Health
Healthcare
CustomerSuccessAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Success Associate at Steer Health. Skills: Customer Success, Healthcare Technology, AI Technology. Support sales hand-off. Support customer onboarding”
Industry & Context.
Problem solving
What They're Looking For.
Must Have
1-3 years professional experience, Equivalent healthcare experience, Communication skills, Professional presence, Exceptional curiosity, Willingness to learn, Highly organized, Attention to detail, Comfortable working in ambiguity, Adapting to changing priorities, Self-starter, Takes initiative, Excited about startups, Excited about AI technology, Excited about building processes
Nice to Have
Experience in healthcare setting, Experience in healthcare technology company, Experience with AI platforms, Experience with voice agent platforms, Experience with patient engagement platforms, Customer-facing experience, Startup experience, Project coordination experience, Implementation experience
What You'll Do.
Support sales hand-off
Support customer onboarding
Support implementation activities
Help customers adopt platform
Help customers maximize value
Monitor customer requests
Ensure timely follow-up
Coordinate across teams
Document customer feedback
Identify feedback trends
Assist with customer training
Assist with customer education
Help maintain customer health metrics
Help maintain reporting
Participate in customer meetings
Learn account management best practices
Identify opportunities to improve customer experience
Identify opportunities to improve internal processes
Jump in wherever needed
How You'll Work.
Team & Collaboration
Customer Success; Product; Engineering teams
Communication Scope
Professional presence
Full Job Description
**ABOUT STEER HEALTH ** Steer Health is an AI-native healthcare engagement platform serving 109 organizations across 472+ locations and 19M+ patients. Our products — Luna AI (autonomous voice and outreach), SteerNotes (AI clinical documentation), FastTrackCare (digital front door), and Revenue Cycle Intelligence — help health systems grow faster, reduce administrative burden, and deliver better patient experiences. We are growing at 48% year-over-year and we are just getting started. We’re a fast-growing startup, which means things move quickly, priorities evolve, and every team member has the opportunity to make a meaningful impact. If you’re looking for a highly structured corporate environment, this probably isn’t the role for you. If you’re excited by solving problems, learning fast, and helping build something meaningful, we’d love to meet you. **What we are Looking For:** We’re looking for a Customer Success Associate who wants to build a career in Customer Success, Account Management, or Healthcare Technology. This is an entry-level role designed for someone who is eager to learn, naturally curious, highly organized, and excited to work directly with customers. You’ll work closely with our VP of Customer Success and gain exposure to customer onboarding, relationship management, healthcare operations, AI technology, and revenue growth. You might be a great fit if: * You’re the person who asks thoughtful questions and genuinely wants to understand how things work. * You enjoy solving problems more than following rigid processes. * You like wearing multiple hats and learning new skills. * You can balance customer empathy with business priorities. * You want accelerated career growth and are willing to earn it. ** RESPONSIBILITIES ** * Support sales hand-off, customer onboarding and implementation activities * Help customers adopt and maximize value from Steer’s platform * Monitor customer requests and ensure timely follow-up * Coordinate across Customer Success,
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