CustomerSuccessAssociate

We are looking for a Customer Success Associate to manage relationships with a portfolio of enterprise customers and support their success throughout the entire customer journey, from onboarding to renewal and expansion. In this role, you will prepare for and lead customer conversations, drive platform adoption, and collaborate closely with cross functional teams to deliver meaningful outcomes for clients, while receiving guidance and support from Customer Success leadership as you continue to grow in the role. This is a hands on, client facing opportunity for someone who is organized, proactive, collaborative, and genuinely motivated by helping customers achieve their goals. As you will be working with enterprise and bilingual accounts, full professional fluency in both English and French is required. Your Responsibilities Will Include: Collaborate to Define Success: Partner with enterprise-level customers to establish clear objectives, milestones, and metrics aligned with their goals, ensuring shared accountability for achieving meaningful outcomes. Operate with a "One Team" Mentality: Champion internal collaboration and alignment to drive exceptional results for your customers. Work closely with ESG Implementation, ESG Adoption Services, Product, and other teams to ensure we operate in lockstep and deliver the best possible outcomes. Build Strategic Relationships: Develop trusted relationships with customer stakeholders while learning how to navigate complex enterprise organizations and support multi-threading across accounts. Drive Platform Engagement: Support initiatives that expand platform adoption and deepen customer satisfaction through training, enablement sessions, and customer outreach. Lead Commercial Outcomes: Own all renewal and expansion efforts, focusing on delivering meaningful customer value. Ensure renewals are secured ahead of deadlines and captured in the CRM. Proactively lead renewal conversations, identify opportunities to enhance customer va