Healthtech-1
HealthTech
CustomerSuccessAssociate
“Customer Success Associate at Healthtech-1. Skills: Customer Onboarding, Product Adoption, Customer Growth, Operational Execution, Customer Journey Management, Product Launch, Upsell Opportunities, Customer Retention, Process Building, Customer Insights. Own onboarding for new customers from initial activation through to successful adoption. Lead consultative onboarding calls via video and phone, focused on customer outcomes rather than simple product walkthroughs”
Industry & Context.
Solving problems; Troubleshoot customer issues in real-time; Identify recurring issues, feature gaps, and opportunities for optimisation
3-5 days in the office, depending on your team and the company schedule., Prefer candidates who want to work 4+ days a week in the office., Anchor days are Mon, Tues and Fri., If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark.
What They're Looking For.
Must Have
1+ years experience in a customer-facing, operational, commercial, or startup environment, Excellent communication skills with confidence running calls and building rapport quickly, Commercially minded with the ability to connect product usage to customer value and outcomes, Highly organised and comfortable managing multiple customers and priorities simultaneously, Energised by fast-paced environments and excited by solving problems, Proactive, adaptable, and willing to operate as a generalist where needed, Interested in AI, operational efficiency, and helping build scalable systems, Ambitious and motivated to grow quickly within Customer Success, Operations, or Growth, Passionate about improving healthcare through technology
What You'll Do.
Own onboarding for new customers from initial activation through to successful adoption
Lead consultative onboarding calls via video and phone
focused on customer outcomes rather than simple product walkthroughs
Drive early engagement and ensure customers are actively using the platform
Demonstrate measurable ROI within the first 90 days through improved workflows
and customer outcomes
Act as the primary point of contact during the early customer lifecycle
Tailor onboarding approaches based on customer needs while balancing efficiency and personalisation
Drive the successful rollout and scaling of new flagship products
Drive upsell opportunities across existing customers and contribute to wider growth targets
Identify and manage early adopter customers to ensure activation and retention
Troubleshoot customer issues in real-time to create a smooth and successful launch experience
Build and refine onboarding
and operational processes from scratch
Use AI tools and automation to improve onboarding
and internal workflows
Create scalable playbooks and documentation for future product rollouts
and rollout performance
Gather structured and unstructured customer feedback
Translate customer insights into actionable product and operational improvements
Work closely with Product
and Account Management teams to improve customer experience and drive adoption
Identify recurring issues
and opportunities for optimisation
How You'll Work.
Team & Collaboration
Work closely with Product, Engineering, Sales, and Account Management teams to improve customer experience and drive adoption
Communication Scope
Excellent communication skills with confidence running calls and building rapport quickly
Process & Methodology
Manage multiple customers and priorities simultaneously, Build and refine onboarding, support, and operational processes from scratch, Create scalable playbooks and documentation for future product rollouts, Design a post-onboarding check-in cadence to maintain engagement, Deliver a retrospective: what worked, what did not, and what comes next
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