CustomerSuccessAssociate

What We Do At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe. What It’s Like to Work at GoGuardian We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians. The Role This is a high-volume, transactional renewal role supporting our Foundation Customer Success team. You will own sub-$2,500 renewal ARR accounts in your assigned region, executing renewals end-to-end using an established playbook and freeing Foundation CSMs to focus on growth and retention of larger accounts. This is an ideal role for a former SaaS inside sales rep or CSM who thrives on throughput, clean process execution, and measurable outcomes in a defined timeframe. This is a temporary, program-based role spanning June 1 through October 31, 2026, with potential for extension or conversion to a permanent position based on business needs and performance. What You'll Do Own and execute sub-$2,500 renewal opportunities in your region (400–700 accounts) Work the Foundation renewal playbook: outreach, quote delivery, follow-up, and close, with first contact triggered approximately 90 days before each acc