Dataminr
AI
CustomerSuccessAssociate
Neural analysis suggests this role is
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“Customer Success Associate at Dataminr. Skills: Customer Success, Account Management, Product Adoption, Renewal, Account Growth, Customer Outcomes. Drive Dataminr product adoption, renewal, and usage among EMEA customers. Build a strategy to foster account growth across Private Sector clients”
What You'll Achieve.
Drive Dataminr product adoption, renewal, and usage; Foster account growth; Drive successful customer outcomes; Achieve high customer satisfaction; Align with customer’s enterprise-level objectives; Drive positive outcomes for the customer beyond basic platform features and functionality; Stay ahead of risks and opportunities that impact retention and growth
Industry & Context.
What They're Looking For.
Must Have
3 years of enterprise software or SaaS customer success/account management experience supporting corporate accounts, Knowledge and/or experience with publicly available information and the real-time alerting needs of Private Sector organisations, Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision makers in the form of a presentation, High level of accountability and the ability to execute independently on multiple and competing projects and deadlines
Nice to Have
Proficiency in other European languages
What You'll Do.
Drive Dataminr product adoption
and usage among EMEA customers
Build a strategy to foster account growth across Private Sector clients
Expand the scope and scale of Dataminr products adoption
Drive successful customer outcomes within your assigned portfolio including product adoption
renewal and high customer satisfaction
Design and implement scalable programs that seamlessly integrate Pulse into customer workflows
and align with customer’s enterprise-level objectives
Develop and maintain relationships across your account portfolio through capability briefings
product demonstrations
and execution of playbooks / regular check-ins
Serve as a Cyber platform expert ensuring customer engagements support organisational goals and drive positive outcomes for the customer beyond basic platform features and functionality
Collect customer feedback and clearly articulate recommendations for Cyber Defence product development to our engineering and product teams
Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth
How You'll Work.
Team & Collaboration
Collaborate with engineering and product teams to provide customer feedback and recommendations for product development
Communication Scope
Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision makers in the form of a presentation
Process & Methodology
Ability to execute independently on multiple and competing projects and deadlines
Full Job Description
**See yourself at Dataminr** As a Cyber Customer Success Associate, you will drive Dataminr product adoption, renewal, and usage among EMEA customers, as well as build a strategy to foster account growth across Private Sector clients. You are excited to combine your interests in technology, government, national security, and customer success to transform the way our customers adopt and use our products. This role is based in the UK, remote. ****AI Innovation at Dataminr**** Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold. **[_Regenerative AI_](https://www.dataminr.com/press/dataminr-unveils-regenai-the-first-generative-ai-that-automatically-regenerates-in-real-time/)** : our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more [_here_](https://www.dataminr.com/press/dataminr-ceo-discusses-future-of-real-time-information-at-imagination-in-action). **[_Agentic AI_](https://www.dataminr.com/press/announcement/dataminr-unveils-agentic-ai-roadmap/):** we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more [_here_](https://www.linkedin.com/video/live/urn:li:ugcPost:7322753117979115520/?utm_source=linkedin&utm_medium=organic_social&utm_campaign=social-team-led_parent_2025&utm_content=event&utm_asset=&utm_sector=all&utm_segment=cyber&utm_region=global) **Multimodal AI:** our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more [_here_](https://www.dataminr.com/resources/blog/multi-modal-fusion-ai-for-real-time-event-detection
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