Aphex
construction coordination platform
CustomerSuccessAssociate
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“Customer Success Associate at Aphex. Skills: Customer Success, Relationship building, Problem-solving, Initiative. Help major contractors get genuine value out of Aphex on their live projects. Be in the room and on site with planners, engineers, construction managers, and project directors”
What You'll Achieve.
Help major contractors get genuine value out of Aphex on their live projects; Make their projects run better; Deliver infrastructure and buildings the country actually needs
Industry & Context.
Figured it out; Taking on something you weren't qualified for and getting up to speed fast; When you spot something that isn't working (a broken process, a missing resource, an awkward workflow), you take it on yourself to fix it; Monitor project health and act on it; Spot risks early; Run plays to fix issues before they escalate
What They're Looking For.
Must Have
Hungry for progression and ready to earn it from day one, Genuine curiosity about how AI can multiply your output, Challenge the status quo as a default, Propose better ways of working and make them real, Build trust quickly with people across all kinds of roles and seniority, Held real relationships beyond the transaction, People you've worked with before still take your call, Been thrown in over your head and figured it out, Taking on something you weren't qualified for and getting up to speed fast, When you spot something that isn't working (a broken process, a missing resource, an awkward workflow), you take it on yourself to fix it
Nice to Have
A second European language relevant to our growth into new markets, Previous experience in customer success, SaaS, or a fast-moving B2B environment, Some construction or infrastructure background or curiosity, Evidence of using AI tools to improve how you work, with a clear view of where AI helps and where it doesn't
What You'll Do.
Help major contractors get genuine value out of Aphex on their live projects
Be in the room and on site with planners
construction managers
and project directors
Help them embed weekly planning routines
and the reporting that makes their projects run better
Run project deployments
Embed planning routines
Drive daily coordination
Build trusted relationships across the project
Monitor project health and act on it
How You'll Work.
Team & Collaboration
Work directly alongside four Customer Success Managers; Learn by working live deployments with them; Work closely with our UK sales team; Collaborate with our APAC hub on shared accounts, knowledge sharing, and the global playbook
Process & Methodology
Run project deployments, Monitor project health, Act on project health signals, Spot risks early, Run plays to fix issues before they escalate
Full Job Description
ABOUT APHEX We're the construction coordination platform that's replacing outdated spreadsheets with multiplayer tools that delivery teams love. Major contractors like BAM, Balfour Beatty, SKANSKA, Kier, MACE, and Murphy use Aphex to deliver their projects ranging from £50 million to multi-billion pound mega projects. Since launching in 2019, we've grown to become the market-leading solution in the UK and Australia, with aspirations to be where every major project in the world is planned and delivered. We're tackling an industry that drives 10% of global GDP yet has seen productivity decline for 20 years. It's time for change. THE ROLE As a Customer Success Associate at Aphex, you'll learn our Land & Expand Engine inside one of the highest-paced teams at the company: the UK Customer Success Hub. Your job is to help major contractors get genuine value out of Aphex on their live projects. You'll be in the room and on site with planners, engineers, construction managers, and project directors, helping them embed weekly planning routines, daily coordination, and the reporting that makes their projects run better. This is a fast progression role. You'll start in apprentice mode alongside the UK CS team, learning the playbook by doing it. Within 6 to 9 months, most CSAs are running their own portfolio of projects as full Customer Success Managers. We hire people who are hungry for that progression and ready to earn it from day one, not waiting until month nine. The team you're joining is in the middle of a step change: scaling the UK book and expanding into new geographical markets. The CSAs we hire now are part of how the UK CS function holds together and grows through that period. AI is part of how the team works at Aphex. We expect everyone to use it to think, write, plan, and analyse better. Genuine curiosity about how AI can multiply your output is part of the job. At Aphex we challenge the status quo as a default. As you grow in this role, you'll be expected to prop
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