GitLab
CustomerSuccessArchitect,EMEA
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Architect, EMEA at GitLab. Skills: Customer Success, DevSecOps, GitLab platform. Partner with customers. Turn desired business outcomes into actionable objectives”
What You'll Achieve.
Achieve desired positive business outcomes; Achieve critical goals; Achieve key performance indicators
Industry & Context.
Navigate complex challenges
What They're Looking For.
Must Have
Understanding of Git, Knowledge of software development lifecycle, Understanding of continuous integration, Prior experience in Customer Success, Experience partnering with customers, Familiarity working with customers, Exceptional verbal, written, organizational, presentation, and communications skills, Detailed oriented and analytical team player, self-starter, Project management experience
Nice to Have
Knowledge of DevSecOps, Knowledge of industry trends, Knowledge of our software capabilities, Knowledge of GitLab releases
What You'll Do.
Partner with customers
Turn desired business outcomes into actionable objectives
Guide customer on future adoption
Act as GitLab liaison
Own assigned customers
Ensure retention and growth
Provide onboarding activities
Build Customer Success Plans
Program manage account escalations
Support GitLab Services
How You'll Work.
Team & Collaboration
Serve as liaisons between customer and GitLab ecosystem; Streamline collaboration with Product Management; Streamline collaboration with Engineering; Streamline collaboration with Sales; Streamline collaboration with Professional Services
Communication Scope
Exceptional verbal; Exceptional written; Exceptional organizational; Exceptional presentation; Exceptional communications
Process & Methodology
Project management
Full Job Description
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role The Customer Success Architect (CSA) team focuses on the themes of align, enable, and expand. The Customer Success Architect (CSA) is a highly strategic position designed to provide unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success. The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help c
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