Mixpanel
CustomerSuccessArchitect
“Customer Success Architect at Mixpanel. Skills: Customer Success, Solutions Engineering, Data Analytics, Consultation. Serve as trusted technical advisor. Provide strategic consultation”
What You'll Achieve.
Accelerate adoption; Improve retention; Ship with confidence; Drive ROI on Mixpanel investment; Set customers up for long-term success; Maximize the value of Mixpanel; Achieve ROI; Identify areas of improvement; Drive data trust; Drive product adoption; Execute real change
Industry & Context.
Unblock technical and organizational roadblocks
What They're Looking For.
Must Have
At least 3 years of experience as a Customer Success Manager, Solutions Architect, or similar role., Experience consulting on defining and delivering ROI through new tool implementations, Experience working with VP-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision, The ability to communicate with stakeholders at all levels of an organization, Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc., Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc., Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc., Familiar with analytics best practices across business segments and verticals, Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change, Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role, Excellent written, analytical, and communication skills process and/or project delivery discipline, Eager to learn new technologies and adapt to evolving customer needs
What You'll Do.
Serve as trusted technical advisor
Provide strategic consultation
Effectively communicate at all levels
Influence business outcomes
Design analytics strategy
Unblock technical roadblocks
Document and deliver ROI
Own onboarding and data health
Engage with customer teams
Handle technical onboarding
Optimize Mixpanel deployments
Deliver technical services
Create scalable data governance
Execute success outcomes
Balance project timelines
Bridge technical-business gap
Define strategic vision
Collaborate with partners
Prioritize product tasks
How You'll Work.
Team & Collaboration
Partner closely with Account Executives, Account Managers, Product, Engineering, and Support; Work with prospects and customers throughout the customer journey; Collaborate with our technical and solutions partners; Be a technical sponsor for internal engagements with Mixpanel product and engineering teams
Communication Scope
Excellent written, analytical, and communication skills
Process & Methodology
Manage complex projects, Balance project timelines, Manage scope creep, Manage unanticipated issues
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