Assembled
Tech / AI / Software
CustomerSuccessandSupportOperations(Contractor)
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success and Support Operations (Contractor) at Assembled. Skills: Renewal processing in Salesforce, Tier 1 ticket handling, Data accuracy maintenance. Process customer renewals end-to-end in Salesforce, following established workflows. Support Tier 1 ticket handling in Zendesk — triaging, routing, and resolving common issues per playbook”
What You'll Achieve.
Deliver faster, better service; Make smarter decisions about how to staff and automate
Industry & Context.
Overlap with US business hours (PST or EST preferred), Adequate WFH setup required: stable high-speed internet connection, a working computer meeting minimum specs, headset, and a quiet dedicated workspace
What They're Looking For.
Must Have
3–5 years of experience across support, CS, sales ops, or revenue operations, Proven ability to operate across functions and adapt quickly as priorities shift, Hands-on Salesforce experience with a track record of accurate, high-volume data work, Proficiency in Excel or Google Sheets for reporting and operational tracking, Familiarity with Zendesk or a comparable support platform, Customer-centric mindset, High attention to detail, Comfortable using AI tools to increase throughput, but holds a high bar for output quality, Expert communicator — English fluency is table what matters is your ability to write clearly, set expectations precisely, and represent the team well in any customer-facing or internal context, Highly reliable with a track record of follow-through, Comfortable working async with a US-based written communication across Slack, email, and ticketing tools, Adequate WFH setup required: stable high-speed internet connection, a working computer meeting minimum specs, headset, and a quiet dedicated workspace, Availability to overlap with US business hours (PST or EST preferred)
Nice to Have
Experience supporting multiple GTM functions (Support, CS, Sales) within the same org, Familiarity with workforce management tools (bonus if you've used Assembled)
What You'll Do.
Process customer renewals end-to-end in Salesforce
following established workflows
Support Tier 1 ticket handling in Zendesk — triaging
and resolving common issues per playbook
Maintain data accuracy across tools and flag discrepancies or anomalies to the team lead
Contribute to documentation and process improvement as workflows evolve
Take on additional operational tasks as the needs of the business shift
Handle back office CS operations tasks including account updates
and queue management in Salesforce
Audit and clean account data in Salesforce to ensure accuracy of the source information powering AI-generated account summaries for CSMs
How You'll Work.
Team & Collaboration
Work async with a US-based written communication across Slack, email, and ticketing tools; Represent the team well in any customer-facing or internal context
Communication Scope
English fluency; Write clearly; Set expectations precisely
Full Job Description
ABOUT ASSEMBLED Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. OVERVIEW We're looking for an experienced operator to join Assembled's Customer Success & Support team in a contractor role. The core of this role is work to drive operational execution and excellence each day — primarily through renewal processing in Salesforce and back office tasks that require precision and throughput. You'll also support Tier 1 ticket handling and data quality work that feeds directly into the customer experience. This role is best suited for someone who has operated across support, CS, implementation, or sales functions. Ideally, you’ve had startup clients as an IC or on a BPO program. You understand that back office work is customer-facing work, even when you're not talking to customers directly. Exact responsibilities will evolve based on business needs, and we're looking for someone who can flex with that. This is a remote, contract role based in the Philippines, requiring overlap with US business hours (PST or EST preferred). WHAT YOU'LL DO - Process customer renewals end-to-end in Salesforce, following established workflows (this is a high-volume, detail-intensive core responsibility) - Support Tier 1 ticket handling in Zendesk — triaging, routing, and resolving common issues p
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