NielsenIQ
Market Research
CustomerSuccessAnalytics&ActivationDirector(LatAm)
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“Customer Success Analytics & Activation Director (LatAm) at NielsenIQ”
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Full Job Description
About this job The Strategic Analytics & Insights (SA&I) division at NielsenIQ is a powerhouse of data-driven strategy, designed to help businesses navigate complexity and unlock growth. By integrating Advanced Analytics Consulting, Consumer & Marketing Insights, and BASES innovation testing, SA&I delivers tailored, actionable solutions that empower clients to make smarter decisions faster. Meanwhile, NielsenIQ’s SA&I Strategic Analytics & Activation teams help companies make better everyday business decisions using data in a simple and practical way. The area supports brands and retailers to sell, choose the right products for each store, and ensure products are available at the right place and time. Its solutions cover key topics such as pricing and promotions, product distribution, and shelf organization, helping teams decide what to sell, where to sell, and at what price. With clear analyses, easy‑to‑use tools, and hands‑on support, SA&I Strategic Analytics & Activation transforms market data into concrete actions that improve performance, simplify execution, and drive sustainable growth across all channels. In this strategic leadership role, you will be responsible for driving Customer Success for the Strategic Analytics & Activation across LATAM, reporting directly to the Regional SA&I Customer Success Leader. The role combines operational excellence, commercial mindset, and people leadership, with accountability for high-quality delivery, client satisfaction, revenue growth, and profitable execution. You will play a key role in enabling upsell and cross-sell opportunities, ensuring timely revenue recognition, and fostering a high-performance, engaged team. Responsibilities * Partner with the Regional Customer Success Leader to design and evolve the practice area organization, balancing methodological, language, and technical capabilities, while actively managing the P&L. * Support and execute the regional strategy across markets and product lines, leading and
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