CustomerSuccessAnalyst

About the Role As a Customer Success Analyst at VTEX CX platform , you will ensure that clients successfully adopt and extract value from the VTEX CX platform. You will combine relationship management with hands-on technical knowledge, guiding clients to use the platform effectively and embedding VTEX CX platform’s solutions into their daily operations. What you will do Drive Product Adoption: Guide clients through configuration, workflows, and integrations to ensure they fully leverage the VTEX CX platform. Technical Enablement: Provide technical support and guidance on platform features, best practices, and optimizations to improve client operations. Client Engagement Spanish is a plus. You are proactive, organized, and driven to help clients succeed with VTEX CX platform's solutions. About VTEX VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,400 global B2C and B2B customers, including Carrefour, Colgate, Motorola, Sony, Stanley Black Language development incentive program (English, Spanish, Portuguese); Flexible meal allowance; Extended parental leaves; Flexible work schedule and remote-first culture; Financial assistance to build your work-from-home setup; Wellness program;