CustomerSuccessAnalyst

As a NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet. We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story. We are currently seeking a Customer Success Specialist who will be a part of the Kazakhstan Commercial Team. Customer Success Specialist is a pivotal agent in the successful transition of Clients to One Platform (Discover). Actively servicing client users on trials and further ahead first subscribing customers, the role will be focused on driving gfknewron user adaption and satisfaction. This requires both a firm understanding of the Technology & Consumer Goods industries as well as the ability to grow customer intimacy through regular (daily/weekly) engagement. For strategic accounts the CSM is also expected to organically grow into the client organization and provide field colleagues with opportunities to cross and upsell in addition to existing services. The Customer Success Specialist role will have the following key accountabilities: * Establishes to be a strategic partner to our local (and regional) clients. * Are an internal and external innovation agent. Drive change for faster reaction to changing market requirements. * Are experts in their market (industry, products, channels etc.). Responsibilities (External): * Understands and works with POS-related data with the client (startrack/discover, possibly also predict and/or