Iron Mountain
records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage
CustomerSuccessAnalyst
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“Customer Success Analyst at Iron Mountain. Skills: Data Analysis, Reporting, Customer Success, Information Management. Manage global data collection. Perform quality control”
What You'll Achieve.
Drive customer loyalty; Ensure contractual obligation accuracy; Ensure billing information accuracy; Ensure customer inventory compliance; Guarantee a customer-first delivery model
Industry & Context.
Resolve complex customer queries; Analyze complex global data
What They're Looking For.
Must Have
ability to collect, analyze, and interpret complex global detail-oriented with a focus on quality control, Deep knowledge of Information Management (IM) products and processes, specifically in secure destruction and global reporting, Excellent interpersonal skills with the confidence to challenge internal behaviors when necessary to protect the customer’s interests, Proficiency in ERP systems, reporting tools, and the Microsoft/Google software suites, A self-starter who takes personal ownership of customer issues and thrives in a fast-paced, shift-based environment
What You'll Do.
Manage global data collection
Perform quality control
Generate bespoke reports
Manage destruction requests
Report on destruction volumes
Monitor performance metrics
How You'll Work.
Team & Collaboration
Work with Global Account Managers; Work with Customer Success Managers; Collaborate with Operations; Collaborate with Customer Care; Collaborate with Agreement-to-Cash (A2C); Collaborate with Sales
Communication Scope
Excellent interpersonal skills; Confidence to challenge internal behaviors
Full Job Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. ## **Job Summary** Iron Mountain is seeking a data-driven and proactive **Customer Success Analyst (CSA)** to join our Center of Excellence (CoE). In this role, you will be the operational backbone for our larger, complex global accounts. You will be responsible for the daily management of global data collection, quality control, and bespoke reporting that drives customer loyalty and continuity. Working in lockstep with Global Account Managers and Customer Success Managers, you will ensure that every contractual obligation—from Service Level Agreements (SLAs) to secure destruction—is met with 100% accuracy. You are the Subject Matter Expert who translates global data into actionable business intelligence. ## **What You’ll Do** ### **Data Analysis & Bespoke Reporting** * **Global Data Assembly:** Act as the central liaison to pull together essential global data and reports, partnering with in-country contacts to automate or manually aggregate insights for the CSM/GAM teams. * **Customer-Centric Insights:** Create bespoke reports tailored to specific customer r
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