Omnisend
Customer Experience
CustomerSuccess&AIOpsManager
“Customer Success & AI Ops Manager at Omnisend. Skills: Customer Success, AI Operations, Process Improvement, Data Analysis. Improve Customer Success processes. Simplify or automate manual work”
What You'll Achieve.
Help CS team work smarter; Help CS team move faster; Help CS team serve customers proactively
Industry & Context.
Investigate problems; Turn messy processes into clear workflows
What They're Looking For.
Must Have
Experience in Customer Success, Account Management, CS Ops, Marketing Ops, RevOps, or a similar role
Nice to Have
interest in AI, automation, better ways of working
What You'll Do.
Improve Customer Success processes
Simplify or automate manual work
Build AI-supported CS workflows
Use data to spot customer risks
Support CX AI initiatives
Educate teams on AI use cases
Keep CSM documentation up to date
Help teams understand AI value
How You'll Work.
Team & Collaboration
Collaborate with Customer Success teams; Collaborate with broader CX teams
Communication Scope
communication; collaboration skills; explain AI concepts
Applying for this Customer Success & AI Ops Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
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