Saviynt
Identity Security
CustomerSuccessAIArchitect
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Success AI Architect at Saviynt. Skills: AI Strategy, Workflow Design, Automation, Data Utilization. Identify and prioritize AI use cases. Design and implement AI-driven workflows”
What You'll Achieve.
Adoption and utilization rate of AI-driven workflows; Improvement in field productivity and efficiency; Successful integration of AI capabilities; Reduction in manual processes; Improvement in data quality
Industry & Context.
Complete security & privacy literacy and awareness training, Review, understand, and adhere to Information Security/Privacy Policies and Procedures
What They're Looking For.
Must Have
5-8 years of progressively responsible experience across RevOps, GTM systems, software engineering, or technical roles in B2B SaaS, hands-on experience with AI/ML, LLMs, and automation frameworks, Deep experience with Salesforce and modern GTM tech stacks, technical skills (e. g. , Python, APIs, integrations, data workflows), Proven ability to design and deploy AI-driven solutions in business environments, understanding of Customer Success processes and revenue operations, Ability to translate business problems into scalable technical solutions, Experience working cross-functionally with business and technical stakeholders, Highly autonomous, self-directed, and comfortable operating as a senior individual contributor, Curiosity and passion for applying AI to real-world business problems
What You'll Do.
Identify and prioritize AI use cases
Design and implement AI-driven workflows
Build and scale automation layers
Leverage Customer data for AI insights
How You'll Work.
Team & Collaboration
Partnering with Revenue Operations; Partnering with Enterprise Systems; Partnering with Architecture teams; Working cross-functionally with business stakeholders; Working cross-functionally with technical stakeholders
Full Job Description
## Description Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. The Customer Success Manager (CSM) will manage customer loyalty and adoption of Saviynt’s innovative products and services using our customers’ business objectives and priorities as the foundation of the work they perform. The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the CSM will perform routine health checks and coordinate any required remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt’s business -- all tied to a customer who is eager to recommend Saviynt to others. ## WHAT YOU WILL BE DOING CS AI Strategy & Use Case Development — Identify and prioritize high-impact AI use cases across Customer Office teams in partnership with Revenue Operations, aligning initiatives with business priorities to improve field productivity, conversion, and customer outcomes AI Workflow Design & Deployment — Design and implement AI-driven workflows and agentic solutions across the Customer Office tech stack, embedding AI into core processes like pipeline inspection, lead prioritization, deal coaching, and customer engagement — practical, scalable, and built for field adoption Au
Applying for this Customer Success AI Architect role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Saviynt?
Real rants from real employees. Read before you apply.