Fi
Pet Tech
CustomerSuccessAgent
“Customer Success Agent at Fi. Skills: Customer Success, Technical Troubleshooting, Customer Support. Respond to customer inquiries via phone and email with clarity, compassion, and urgency.. Triage, troubleshoot, and resolve issues ranging from app connectivity and device troubleshooting to account support.”
What You'll Achieve.
Customer satisfaction; Customer retention
Industry & Context.
Natural Problem-Solver; Digging into the root cause of issues; Finding solutions that stick; Solving complex problems with empathy and efficiency
Availability outside of standard business hours, including evenings and weekends., Comfortable with a high volume of technical support in a dynamic and evolving environment.
What They're Looking For.
Must Have
1+ Years in Customer Support, Excellent Communication Skills, Natural Problem-Solver, Tech Savvy, Dog Lover at Heart, Excitement for Startups
Nice to Have
previous experience a plus
What You'll Do.
Respond to customer inquiries via phone and email with clarity
and resolve issues ranging from app connectivity and device troubleshooting to account support.
Build meaningful relationships with our dog parent community.
iterate on support strategies
and enhance our service operations.
Use platforms like Zendesk to track issues
and surface insights.
How You'll Work.
Team & Collaboration
Partner closely with our Customer Success Lead and teammates to share feedback, iterate on support strategies, and enhance our service operations.
Communication Scope
Excellent Communication Skills; Articulate; Empathetic; Calm under pressure; Clarity; Compassion; Urgency
Applying for this Customer Success Agent role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Fi?
Real rants from real employees. Read before you apply.