Litmos
CustomerSuccessAdvocate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Advocate at Litmos. Skills: customer success, account management, customer adoption, customer retention, customer onboarding, customer training, renewal management. Deliver success and satisfaction to existing customers. Serve as a trusted advisor”
What You'll Achieve.
deliver success and satisfaction to existing customers; driving platform usage and adoption; ensure the customer’s utilization of Litmos and ensuring the value is maximized; ensure continuous growth and retention of your assigned portfolio; retention of existing clients; growth by identifying opportunities for expansion
Industry & Context.
Excellent problem-solving prowess; analytical
requires working US timezones
What They're Looking For.
Must Have
At least 1 year of work experience, Experience in account management or sales, Excellent communication and presentation skills, training and facilitation skills, High customer empathy, Highly personable, analytical, and creative, Organized with a keen eye for details, Can work under pressure and with minimal supervision, Fast learner and can quickly adapt to changes
Nice to Have
Customer Success Qualified Leads (CSQL) identification
What You'll Do.
Deliver success and satisfaction to existing customers
Serve as a trusted advisor
Drive platform usage and adoption
Ensure customer's utilization of Litmos and maximize value
Ensure continuous growth and retention of assigned portfolio
Manage the renewal process
Execute and monitor customer health and adoption for a portfolio of customers through their lifecycle of onboarding
and long-term relation building
Coordinate customer onboarding activities
Track and document progress and results from action plans
Follow escalation procedures as needed
and communicate to internal stakeholders on customer issues
Ensure retention of existing clients in given portfolio
Drive growth by identifying opportunities for expansion
Facilitate renewal process for accounts on portfolio
How You'll Work.
Team & Collaboration
Communicate to internal stakeholders on customer issues
Communication Scope
Excellent communication and presentation skills; passion for conversation and communication
Full Job Description
Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you’re in the right place! Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com. Customer Success Advocate Your role is to deliver success and satisfaction to existing customers by serving as a trusted advisor. The CSA focuses on driving platform usage and adoption of its portfolio of customers. The main areas of the role are training, account management, renewals, and identifying CSQL (customer success qualified leads for growth). Using your skills, you will ensure the customer’s utilization of Litmos and ensuring the value is maximized. You will also ensure continuous growth and retention of your assigned portfolio by managing the renewal process for each. As a CSA you should enjoy interfacing with customers and have the passion for conversation and communication. Excellent problem-solving prowess is also a plus. A CSA is also passionate about learning, and is curious to continue in our lifelong learning initiative. Please note this role requires working US timezones. Do you fit the profile? Self-motivated Team-oriented Driven Empathetic Curious Responsibilities and duties: Execute and monitor customer health and adoption for a portfolio of customers through their lifecycle of onboarding, training, live usage, and long-term relation building. Coordinate customer onboarding
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