1-800 Contacts
CustomerSuccessAdvocate
“Customer Success Advocate at 1-800 Contacts. Handle inbound sales calls. Handle service calls”
What You'll Achieve.
Exceed expectations; Hit your targets; Crush metrics; Share amazing products
Industry & Context.
Solve problems with ease; Identify customer issues; Resolve customer issues; Empower yourself to make decisions
100% attendance mandatory for training, 1 required weekend shift, Private, dedicated workplace, Free from interruption or distraction, Promotes confidentiality
What They're Looking For.
Must Have
2-3 years customer service experience, Computer literacy skills, Type at least 40 wpm, Reside in North Carolina, Texas and Utah
Nice to Have
Inbound sales experience, Contact Center experience
What You'll Do.
Handle inbound sales calls
Enhance customer experience
Offer advice to customers
Help customers get value
Engage proactively with manager
Engage proactively with team
Ensure success in virtual environment
Deliver exceptional customer service
Solve customer issues
Make decisions in the moment
Maintain high performance metrics
Strive for excellence
How You'll Work.
Team & Collaboration
One-on-ones; Team meetings; Chats
Applying for this Customer Success Advocate role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about 1-800 Contacts?
Real rants from real employees. Read before you apply.