Autodesk
Technology
CustomerSuccessAdvisor,France
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Advisor, France at Autodesk. Skills: Customer Success, Account Management, Customer Retention, Product Adoption. Engage with customers through digital-first models. Manage hybrid portfolio of accounts”
What You'll Achieve.
Improve customer retention; Increase engagement; Improve adoption of solutions; Drive higher product assignment; Drive active usage across portfolio; Improve customer engagement; Support long-term retention; Improve customer health; Improve product usage; Improve engagement
Industry & Context.
Problem solving; Data-driven decision making
What They're Looking For.
Must Have
3+ years experience in Customer Success, Experience managing portfolio with different customer segments, Background in Engineering, Architecture, Manufacturing, or related technical fields, Ability to understand and analyze customer processes, Hybrid knowledge of AEC and/or D&M industries, Understanding of customer lifecycle management, Excellent stakeholder management skills, Excellent client relationship management skills, Proven ability in prioritization, Proven ability in risk management, Proven ability in managing complexity at scale, Proficiency in time management, Proficiency in problem solving, Proficiency in data-driven decision making, Ability to drive cross-functional collaboration
Nice to Have
AI savviness is a plus
What You'll Do.
Engage with customers through digital-first models
Manage hybrid portfolio of accounts
Guide customers through onboarding strategies
Guide customers through adoption strategies
Build relationships with key stakeholders
Maintain relationships with key stakeholders
Prioritize activities based on account health
Adapt engagement based on account risk
Adapt engagement based on business impact
Execute targeted actions for high-risk accounts
Use data-driven insights to stabilize accounts
Use data-driven insights to re-engage accounts
Use data-driven insights to improve customer outcomes
Drive uplift in product assignment
Drive uplift in product usage
Establish customer success plans
Execute customer success plans
Apply consultative approach to understand customer processes
Identify opportunities to improve adoption
Collaborate cross-functionally with Sales
Collaborate cross-functionally with Channel
Collaborate cross-functionally with Support
Ensure consistent customer experience
Ensure high-quality customer experience
How You'll Work.
Team & Collaboration
Cross-functionally with Sales; Cross-functionally with Channel; Cross-functionally with Support
Communication Scope
Relationship building; Active listening; Storytelling; Negotiation
Full Job Description
**Job Requisition ID #** 26WD97529 ### **Position Overview** Join Autodesk's CSA Scaled Customer Success team, where we create impactful experiences for our customers while supporting increased revenue and overall company growth. As we transform our business model, driving continuous adoption of our industry-leading technology is key to success for both Autodesk and our customers. We’re looking for a customer-focused professional to support organizations across Architecture, Engineering & Construction (AEC) and Design & Manufacturing (D&M) industries, helping them unlock the full potential of Autodesk solutions. You will manage a hybrid portfolio of accounts, including Territory customers as well as Regional (below $150K) and selected Enterprise customers, applying a scaled Customer Success methodology through a combination of digital engagement and prioritized, high-impact interactions based on account value and risk. You will be part of the EMEA Scaled Customer Success team, working with a diverse and tiered customer portfolio, supporting customers across the full lifecycle (Onboarding, Adoption, and Value Realization). Your primary objective is to drive higher product assignment and active usage across your portfolio, improving customer engagement with Autodesk solutions and supporting long-term retention. You will operate on a defined set of high-risk accounts, leveraging data-driven signals and assigned actions to prioritize your focus and drive measurable improvements in customer health, product usage, and engagement. In this role, you will contribute to Autodesk’s business performance by improving customer retention through increased engagement and effective adoption of solutions. ### **Responsibilities** * Proactively engage with customers through digital-first, scalable engagement models (1:many) * Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts, balancing efficiency with impact * Guide customers through onboarding and ado
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