Autodesk
CustomerSuccessAdvisor,DACH
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Advisor, DACH at Autodesk. Skills: Customer Success, Account Management, Customer retention, Product adoption. Engage with customers digitally. Manage hybrid portfolio”
What You'll Achieve.
Improve customer retention; Increase engagement; Effective adoption of solutions; Improve customer health; Improve product usage; Improve customer engagement
Industry & Context.
Problem solving
What They're Looking For.
Must Have
3+ years experience, Portfolio management experience, Engineering background, Architecture background, Manufacturing background, Technical fields background, Understand customer processes, Translate processes to conversations, Translate processes to adoption strategies, Hybrid knowledge AEC, Hybrid knowledge D&M, Operate across AEC, Operate across D&M, Customer lifecycle management understanding, Adoption strategies understanding, Retention strategies understanding, Stakeholder management skills, Client relationship management skills, Relationship building skills, Active listening skills, Storytelling skills, Negotiation skills, Prioritization skills, Risk management skills, Managing complexity skills, Time management skills, Problem solving skills, Data-driven decision making skills, Cross-functional collaboration skills, Matrix organization collaboration
Nice to Have
AI savviness is a plus
What You'll Do.
Engage with customers digitally
Manage hybrid portfolio
Guide customers through onboarding
Guide customers through adoption
Build stakeholder relationships
Maintain stakeholder relationships
Prioritize activities
Adapt engagement based on account health
Adapt engagement based on risk
Adapt engagement based on business impact
Execute targeted actions for high-risk accounts
Use data-driven insights
Stabilize customer accounts
Re-engage customer accounts
Improve customer outcomes
Drive product assignment uplift
Drive product usage uplift
Establish customer success plans
Execute customer success plans
Apply consultative approach
Understand customer processes
Identify adoption opportunities
Collaborate cross-functionally
Drive customer outcomes
Ensure consistent customer experience
Ensure high-quality customer experience
How You'll Work.
Team & Collaboration
Cross-functionally with Sales; Cross-functionally with Channel; Cross-functionally with Support
Communication Scope
Relationship building; Active listening; Storytelling; Negotiation
Full Job Description
**Job Requisition ID #** 26WD97531 Job Level Description ### Position Overview Join Autodesk's CSA Scaled Customer Success team, where we create impactful experiences for our customers while supporting increased revenue and overall company growth. As we transform our business model, driving continuous adoption of our industry-leading technology is key to success for both Autodesk and our customers. We’re looking for a customer-focused professional to support organizations across Architecture, Engineering & Construction (AEC) and Design & Manufacturing (D&M) industries, helping them unlock the full potential of Autodesk solutions. You will manage a hybrid portfolio of accounts, including Territory customers as well as Regional (Below $150K) and selected Enterprise customers, applying a scaled Customer Success methodology through a combination of digital engagement and prioritized, high-impact interactions based on account value and risk. You will be part of the EMEA Scaled Customer Success team, working with a diverse and tiered customer portfolio, supporting customers across the full lifecycle (Onboarding, Adoption, and Value Realization). Your primary objective is to drive higher product assignment and active usage across your portfolio, improving customer engagement with Autodesk solutions and supporting long-term retention. You will operate on a defined set of high-risk accounts, leveraging data-driven signals and assigned actions to prioritize your focus and drive measurable improvements in customer health, product usage, and engagement. In this role, you will contribute to Autodesk’s business performance by improving customer retention through increased engagement and effective adoption of solutions. ### Responsibilities * Proactively engage with customers through digital-first, scalable engagement models (1:many) * Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts, balancing efficiency with impact * Guide customers through onbo
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