iwoca
Customer Operations
CustomerSuccessAdvisor
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Success Advisor at iwoca. Skills: Customer service, Sales, Communication. Deliver a positive customer journey. Engage with business owners”
Industry & Context.
Ability to think outside the box
What They're Looking For.
Must Have
Build rapport with business owners quickly, Great time management and multitasking skills, Excellent verbal and written communication skills, Professional manner, Ability to adapt to the growth of an ambitious company
Nice to Have
Passion for delighting customers, Enthusiasm for helping SMEs, Self-starter taking ownership of customers, Collaborating with team to reach group targets, Ability to think outside the box, Confidence to put forward ideas, Proactive, Metrics-driven, Ambitious and entrepreneurial spirit
What You'll Do.
Deliver a positive customer journey
Engage with business owners
Handle each query with expert care
Convert inbound prospects
Answer queries and requests
Handle customer emails
Help businesses complete loan applications
How You'll Work.
Team & Collaboration
Collaborating with your team to reach group targets
Communication Scope
Excellent verbal and written communication skills
Full Job Description
The company Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. We’re looking for a Customer Success Advisor At iwoca, we value every customer and want them to have the best possible experience. Customer Success Advisors are at the heart of our Customer Success team, serving customers at all stages of their journey. Upon joining you’ll immediately become a key member of a highly motivated and energetic team. The team The Customer Success team are one of the main engine rooms of the business. They provide a quick, informative and dedicated service to iwoca's current and future customers. They are at the front line of all queries ensuring requests are met with a professional response. This is a Leeds based team which continues to grow weekly providing incredible development opportunities in a supportive environment! The role Your main responsibility will be delivering a positive customer journey. You’ll be engaging with business owners in a friendly manner and handle each query with expert care and efficiency. You'll be tasked with using your sales ability to convert inbound prospects and educating them on our services to meet their needs. A typical day can include answering inbound calls to our main line, answering queries and requests as wel
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