Litmus

SaaS

CustomerSuccessAccountManager

₹15–25L ~AI est. Pune, India FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Customer Success Account Manager at Litmus. Skills: Customer relationships, Customer retention, Customer satisfaction, Value realization. Own customer relationship. Build stakeholder relationships”

Industry & Context.

SaaS
Problems you'll solve

Solving problems

What They're Looking For.

Must Have

5 to 10 years customer-facing experience, Senior customer stakeholders experience, Operational project teams experience

Nice to Have

Customer-facing projects experience, Services engagements experience, Onboarding activities experience, Implementation coordination experience, Experience working in Salesforce

What You'll Do.

Own customer relationship

Build stakeholder relationships

Establish customer cadence

Drive value realization

Drive customer stickiness

Lead onboarding activities

Transition from Sales

Act as escalation point

Manage customer health

Manage account health indicators

Manage renewal opportunities

Perform renewal processes

Manage license renewals

Manage support renewals

Coordinate billing management

Identify services opportunities

Identify upsell opportunities

Execute account plans

Support technical planning

Document customer use cases

Oversee SLA adherence

Notify of version releases

Guide toward release versions

Drive customer advocacy

Improve Customer Success processes

Improve renewal playbooks

Improve onboarding practices

Improve account management systems

Improve cross-functional coordination

How You'll Work.

Team & Collaboration

Cross-functional coordination; Work with Sales; Work with Customer Success; Work with Support; Work with Professional Services; Work with Application Engineering; Work with Project Management; Work with Presales; Work with Finance

Communication Scope

Manage customer expectations; Publish meeting notes

Full Job Description

WHO IS LITMUS Litmus is building the data foundation that powers industrial AI. AI doesn’t work without real-world, contextualized data - Litmus makes that data usable. As AI adoption accelerates, most industrial environments still can’t access or use their operational data. We solve that gap. We’re a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. Our platform sits at the intersection of edge computing, AI, and industrial operations, enabling some of the world’s largest companies to run operations in real time, reduce downtime, and optimize production. Backed by leading investors and trusted by global manufacturers and partners like Google, Microsoft, Dell, Oracle, and Mitsubishi, Litmus is powering the shift toward software-defined manufacturing. WHY JOIN LITMUS BUILD THE INFRASTRUCTURE THAT MAKES INDUSTRIAL AI POSSIBLE AI is moving beyond the cloud and into the physical world. At Litmus, you’ll build the infrastructure that enables real-time data to power AI and machine learning systems in production environments. WORK ON PROBLEMS WHERE SOFTWARE MEETS THE REAL WORLD Most AI systems fail without access to real-world data. You’ll build the layer that makes them viable in production. We solve challenges at the intersection of distributed systems, real-time data, and industrial constraints — where reliability, scale, and performance are non-negotiable. HAVE REAL IMPACT, FAST You’ll work on systems used by real customers in production, with direct impact on product and company trajectory. As a scaling company, we move quickly. You’ll have ownership, visibility, and the ability to shape both product and company as we scale. JOIN A HIGH-PERFORMANCE TEAM We’re building a team that holds a high bar and pushes each other to improve. You’ll work alongside experienced operators, engineers, and leaders who have done this before and are building again at scale. We hire people who tak

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