Litmus
SaaS
CustomerSuccessAccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Success Account Manager at Litmus. Skills: Customer relationships, Customer retention, Customer satisfaction, Value realization. Own customer relationship. Build stakeholder relationships”
Industry & Context.
Solving problems
What They're Looking For.
Must Have
5 to 10 years customer-facing experience, Senior customer stakeholders experience, Operational project teams experience
Nice to Have
Customer-facing projects experience, Services engagements experience, Onboarding activities experience, Implementation coordination experience, Experience working in Salesforce
What You'll Do.
Own customer relationship
Build stakeholder relationships
Establish customer cadence
Drive value realization
Drive customer stickiness
Lead onboarding activities
Transition from Sales
Act as escalation point
Manage customer health
Manage account health indicators
Manage renewal opportunities
Perform renewal processes
Manage license renewals
Manage support renewals
Coordinate billing management
Identify services opportunities
Identify upsell opportunities
Execute account plans
Support technical planning
Document customer use cases
Oversee SLA adherence
Notify of version releases
Guide toward release versions
Drive customer advocacy
Improve Customer Success processes
Improve renewal playbooks
Improve onboarding practices
Improve account management systems
Improve cross-functional coordination
How You'll Work.
Team & Collaboration
Cross-functional coordination; Work with Sales; Work with Customer Success; Work with Support; Work with Professional Services; Work with Application Engineering; Work with Project Management; Work with Presales; Work with Finance
Communication Scope
Manage customer expectations; Publish meeting notes
Full Job Description
WHO IS LITMUS Litmus is building the data foundation that powers industrial AI. AI doesn’t work without real-world, contextualized data - Litmus makes that data usable. As AI adoption accelerates, most industrial environments still can’t access or use their operational data. We solve that gap. We’re a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. Our platform sits at the intersection of edge computing, AI, and industrial operations, enabling some of the world’s largest companies to run operations in real time, reduce downtime, and optimize production. Backed by leading investors and trusted by global manufacturers and partners like Google, Microsoft, Dell, Oracle, and Mitsubishi, Litmus is powering the shift toward software-defined manufacturing. WHY JOIN LITMUS BUILD THE INFRASTRUCTURE THAT MAKES INDUSTRIAL AI POSSIBLE AI is moving beyond the cloud and into the physical world. At Litmus, you’ll build the infrastructure that enables real-time data to power AI and machine learning systems in production environments. WORK ON PROBLEMS WHERE SOFTWARE MEETS THE REAL WORLD Most AI systems fail without access to real-world data. You’ll build the layer that makes them viable in production. We solve challenges at the intersection of distributed systems, real-time data, and industrial constraints — where reliability, scale, and performance are non-negotiable. HAVE REAL IMPACT, FAST You’ll work on systems used by real customers in production, with direct impact on product and company trajectory. As a scaling company, we move quickly. You’ll have ownership, visibility, and the ability to shape both product and company as we scale. JOIN A HIGH-PERFORMANCE TEAM We’re building a team that holds a high bar and pushes each other to improve. You’ll work alongside experienced operators, engineers, and leaders who have done this before and are building again at scale. We hire people who tak
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