CustomerSpecialist-NonVoiceServicing

# **Job Description** **Purpose of the role** To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. **Accountabilities** * Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. * Collaboration with teams across the bank to align and integrate operational processes. * Identification of areas for improvement and providing recommendations in operational processes. * Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. * Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. * Identification of industry trends and developments to implement best practice in banking operations. * Participation in projects and initiatives to improve operational efficiency and effectiveness. **Analyst Expectations** * To meet the needs of stakeholders/ customers through operational excellence and customer service * Perform prescribed activities in a timely manner and to a high standard * No people leadership roles at this grade. * Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. * Identify escalation of policy breaches as required. * Take responsibility for customer service and operational execution tasks. * Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. * Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. * Work within well-defined procedures that may involve a variety of work routines. * Demonstrate an understanding of the procedures. * Evaluate and sel