Boldr
Outsourcing/Offshoring
CustomerSpecialist
“Customer Specialist at Boldr. Skills: Customer support, Problem-solving, Communication. Provide high-level support. Research and problem-solve”
What You'll Achieve.
contributing to service improvement strategies; ensure seamless customer experiences; continuously elevate our service standards; Maintain consistent productivity and satisfaction metrics
Industry & Context.
analytical and critical thinker; eye for even the most minute of details; Research and problem-solve; Troubleshoot complex product or service-related issues; identifying root causes
Can act as Interim Team Lead when the TL is out of the office
What They're Looking For.
Must Have
3+ years of Customer Support experience, Bachelor's degree in any field, Highly committed to providing a great customer experience, written communication and interpersonal skills, Excellent reading comprehension, Ability to quickly learn and navigate new technologies, Able to hear and implement feedback quickly, Team first mentality, High attention to detail, Proven ability to produce high quality work consistently, Active listening skills
Nice to Have
Experience supporting SaaS products, working within fast-paced, high-growth environments, Experience using collaboration and documentation platforms such as Slack, Notion, or similar tools, Proficiency in CRM software and customer service platforms, knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs), MS Office applications
What You'll Do.
Provide high-level support
Research and problem-solve
Troubleshoot complex product or service issues
professional customer support
Maintain consistent productivity and satisfaction metrics
Provide continuous improvement initiatives
Identify recurring customer pain points
Act as a Subject-Matter Expert
How You'll Work.
Team & Collaboration
collaborating with cross-functional teams; Support leadership and cross-functional teammates; Communicate openly with your team; support each other in solving new customer issues
Communication Scope
written communication; interpersonal skills; Excellent reading comprehension; clearly explain complex products; verbal and written communication; Active listening skills
Applying for this Customer Specialist role?
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