ADT
Security
CustomerSolutionsTechnician
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Solutions Technician at ADT. Skills: Install security products, Customer service, Problem solving. Install security products. Commission systems”
What You'll Achieve.
Exceed customer expectations
Industry & Context.
Problem solving
Field based, Carry and climb ladders, Work at height, Security check
What They're Looking For.
Must Have
Full UK manual driver’s license, Ability to carry and climb ladders, Work at height, Practical skills to work with hand and power tools, Ability to work safely and responsibly, Reliable, Trustworthy, Self-motivated, Ability to work alone, Ability to work in a team, Excellent communication skills, Relationship building skills, Able to exceed customer expectations, Familiar with smartphones, Familiar with tablets, Familiar with PCs
Nice to Have
Electrical experience/qualifications, Previous experience in installing/servicing in a residential environment
What You'll Do.
Install security products
Deliver high class customer experience
Provide high standard of customer service
Build customer relationships
Identify sales opportunities
Promote JCI as a market leader
Keep accurate records
Complete mileage documentation
Complete expenses documentation
Undertake other reasonable duties
How You'll Work.
Team & Collaboration
Work alone; Work in a team
Communication Scope
Excellent communication skills
Full Job Description
**_What you will do_** Customer Solutions Technicians are field based and are required to carry out the installation of security products at the premises of our residential customers for our fire & Security brand ADT. These systems include intruder alarm, video doorbell and CCTV systems. Training and certification will be provided as part of ADT’s Customer Solutions Technician development program. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme. ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us. **_How you will do it_** * Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems. * Go the extra mile to deliver a high class customer experience by providing a high standard of customer service. Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward. * Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team. * Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours (in accordance with Johnson Controls values). * Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets. * Able to undertake other reasonable duties as requested by line manager. **_What we look for_** ** _Essential_** * Full UK manual driver’s license. * Have the ability to carry and climb ladders and to work at height. * Have practical skills to work with hand and power tools. * Ability to work safely and responsibly to avoid injurie
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