ADT
Security
CustomerSolutionsTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Solutions Technician at ADT. Skills: Installation of security products, Customer service, Technical skills in Intruder Alarms, CCTV, Doorbell and Access Control Systems. Installation of security products at the premises of residential customers. Install and commission systems”
What You'll Achieve.
Exceed customer expectations; Earn personal reward from sales opportunities
Industry & Context.
Problem solving
Field based, Carry and climb ladders, Work at height, Work safely and responsibly, Clean up any debris from your work, Return faulty and unused equipment for correct disposal, Security check
What They're Looking For.
Must Have
Full UK manual driver’s license, Ability to carry and climb ladders and to work at height, Practical skills to work with hand and power tools, Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal, Reliable, trustworthy, self-motivated with the ability to work alone as well as in a team, Excellent communication, relationship building skills and able to exceed customer expectations, Familiar with the use of technology like smartphones, tablets and PCs, Security check will be performed once an offer has been made to the successful candidate
Nice to Have
Electrical experience/qualifications, Previous experience in installing/servicing in a residential environment
What You'll Do.
Installation of security products at the premises of residential customers
Install and commission systems
Deliver a high class customer experience
Provide a high standard of customer service
Building customer relationships
Identifying sales opportunities
Promotion of JCI as a market leader
Keep accurate records
Mileage and expenses documentation
Undertake other reasonable duties as requested by line manager
How You'll Work.
Team & Collaboration
Ability to work in a team
Communication Scope
Excellent communication; Relationship building skills
Full Job Description
**_What you will do_** Customer Solutions Technicians are field based and are required to carry out the installation of security products at the premises of our residential customers for our fire & Security brand ADT. These systems include intruder alarm, video doorbell and CCTV systems. Training and certification will be provided as part of ADT’s Customer Solutions Technician development program. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme. ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us. **_How you will do it_** * Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems. * Go the extra mile to deliver a high class customer experience by providing a high standard of customer service. Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward. * Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team. * Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours (in accordance with Johnson Controls values). * Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets. * Able to undertake other reasonable duties as requested by line manager. **_What we look for_** ** _Essential_** * Full UK manual driver’s license. * Have the ability to carry and climb ladders and to work at height. * Have practical skills to work with hand and power tools. * Ability to work safely and responsibly to avoid injurie
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