GuideStone
Insurance
CustomerSolutionsSpecialistInsurance
“Customer Solutions Specialist - Insurance at GuideStone. Skills: customer service, communication, problem-solving. Analyze and articulate the caller’s requests and account information. Effectively diagnose, analyze, and resolve member inquiries in live time”
What You'll Achieve.
Pass training material course work with a 90% or greater
Industry & Context.
analytical skills and sound judgement when diagnosing customer inquiries
Must maintain complete confidentiality regarding GuideStone business matters
What They're Looking For.
Must Have
Proficient PC skills in MS Office and applicable GuideStone system applications, analytical skills and sound judgement when diagnosing customer inquiries, Ability to effectively communicate with GuideStone participants, as well as all levels of GuideStone employees, Ability to interact in a fast-paced team environment, Maintain optimal organizational and planning skills for optimal use of extensive electronic resources, Prior experience working in an atmosphere of continuous customer service telephone calls, Ability to communicate complicated tax and regulatory issues, Must maintain complete confidentiality regarding GuideStone business matters, Ability to eagerly accept and complete projects and research as they are delegated by management
Nice to Have
knowledge of medical plans, term life, accident, dental and disability insurance, Financial industry related experience is preferred
What You'll Do.
Analyze and articulate the caller’s requests and account information
and resolve member inquiries in live time
Maintain and communicate an in-depth understanding of extensive internal policies
procedures and legal parameters that are unique to Church Health Plans
Use knowledge management software to help our members and ministry partners navigate a wide range of inquiries
Educate each caller on GuideStone Insurance plans and the tax
legal and compliance issues associated with the Plans
Act as a subject matter expert for GuideStone members and ministry partners across the various levels of GuideStone Financial Resources operations
Proactively identify the needs of each caller and promote GuideStone products through cross-selling
Update member & ministry partner records
Other duties may be assigned
How You'll Work.
Team & Collaboration
Ability to interact in a fast-paced team environment; Ability to effectively communicate with GuideStone participants, as well as all levels of GuideStone employees
Communication Scope
Ability to effectively communicate with GuideStone participants, as well as all levels of GuideStone employees; Ability to communicate complicated tax and regulatory issues
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