transcosmos (TCIS)
Information Technology and Services
CustomerSolutionsSpecialist
“Customer Solutions Specialist at transcosmos (TCIS). Skills: Customer Solutions, Technical Support, Problem Solving. support customers via phone and email. resolving service and technical inquiries”
Industry & Context.
problem-solving skills
work must be performed within Hungary
What They're Looking For.
Must Have
communication skills in English (B2) and Italian (C1), Customer-focused mindset, problem-solving skills, Good organizational skills, attention to detail
What You'll Do.
support customers via phone and email
resolving service and technical inquiries
provide clear solutions
keep customers informed throughout their cases
Provide customer and technical support
troubleshooting and installation/deployment assistance for engineers
Resolve inquiries efficiently by following support procedures
escalating complex issues to Level 2 when needed
Maintain data privacy and security compliance
How You'll Work.
Team & Collaboration
collaborating effectively with customers, engineers, and internal teams
Communication Scope
communication skills in English (B2) and Italian (C1)
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