CustomerSolutionsSpecialist

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. **About the role** We're on the lookout for Customer Solutions Specialists to join our Melbourne team on a Fixed Term, Full Time basis (38 hours/5 shifts per week, Monday to Saturday) who understands that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development. **Day in the life of a Customer Solutions Specialist** * Service Excellence Superpower: Deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment. * Fountain of Knowledge: Become a trusted resource, providing comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips. * Human-First Approach: Consistently maintain a positive, empathetic, and professional approach in every interaction. * Problem-solving Pro: Master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills. * You Love & Respect the Detail: Accurately capture customer details and log interactions in our intuitive CRM system. **The must-haves** * Excellent communication and interpersonal skills, with the ability to build rapport with customers. * Strong problem-solving & critical thinking abilities to address customer queries effectively. * Commitment to delivering impressive custome